Skip to main content

Texan Dodge Chrysler Jeep Ram


18555 Hwy 59 N, Humble, TX 77338 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (2) No (1)
Service Rating

Be the first to write a review.

Back to Service Reviews

Dealership Service Review

1 out of 5 starsservice Rating
Worst service ever!
Written by consumer63 on 05/16/2016

So I have a brand new Jeep and continue to have issues with the transmission and other areas. Was scheduled to being car in, and transmission tech was on vacation for 2 weeks. Bring my car back 2 weeks later, and the tech is backed up. Oh and they were asking me to pay $300 for a loaner car (but they ran out of loaners and would send me to Enterprise) so they could keep my car for a week! A month later, they did an oil change and forgot to reset the oil indicator. I called in to get it fixed and they said they would need to keep my car for 5 days because they are backed up. Oh and they have no loaner vehicles and I would need to pay for a rental! Worst place to deal with. I'm completely shocked at the level of inconvenience I've experienced in the short time I've owned this car. I will never ever recommend anyone to buy from this dealership. And of course no one ever told me during the sale about their lousy service department and the additional $300 coverage to pay for a non-guaranteed loaner! Scam!

  • Recommend this dealer? No
  • Did the dealer honor all commitments made? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.