Texan Dodge Chrysler Jeep Ram
Dealership Service Review
So I have a brand new Jeep and continue to have issues with the transmission and other areas. Was scheduled to being car in, and transmission tech was on vacation for 2 weeks. Bring my car back 2 weeks later, and the tech is backed up. Oh and they were asking me to pay $300 for a loaner car (but they ran out of loaners and would send me to Enterprise) so they could keep my car for a week! A month later, they did an oil change and forgot to reset the oil indicator. I called in to get it fixed and they said they would need to keep my car for 5 days because they are backed up. Oh and they have no loaner vehicles and I would need to pay for a rental! Worst place to deal with. I'm completely shocked at the level of inconvenience I've experienced in the short time I've owned this car. I will never ever recommend anyone to buy from this dealership. And of course no one ever told me during the sale about their lousy service department and the additional $300 coverage to pay for a non-guaranteed loaner! Scam!
- Recommend this dealer? No
- Did the dealer honor all commitments made? No