Texan Dodge Chrysler Jeep Ram
Today 9:00 AM - 9:00 PM
Customer Reviews of Texan Dodge Chrysler Jeep Ram
Review type:
Competitive pricing
by William James on 06/23/2025
Julio was very helpful in arriving at an agreement.
160 reviews
Sort by:
Enjoyable transaction
by Mymaxima on 10/26/2016Sales agent Marco was very helpful. Good experience. Would give 5 stars if they had a second key for me. Car was purchased used.Worst service ever!
by consumer63 on 05/16/2016So I have a brand new Jeep and continue to have issues with the transmission and other areas. Was scheduled to being car in, and transmission tech was on vacation for 2 weeks. Bring my car back 2 weeks later, and the tech is backed up. Oh… and they were asking me to pay $300 for a loaner car (but they ran out of loaners and would send me to Enterprise) so they could keep my car for a week! A month later, they did an oil change and forgot to reset the oil indicator. I called in to get it fixed and they said they would need to keep my car for 5 days because they are backed up. Oh and they have no loaner vehicles and I would need to pay for a rental! Worst place to deal with. I'm completely shocked at the level of inconvenience I've experienced in the short time I've owned this car. I will never ever recommend anyone to buy from this dealership. And of course no one ever told me during the sale about their lousy service department and the additional $300 coverage to pay for a non-guaranteed loaner! Scam!43 days and counting
by Dodgebites on 05/06/2016They have had my truck now for 43 days $3200 worth of repairs and they still don't know when I will get it back. Had to call Chrysler and get them involved and still nothing. Worst service dept and customer service I have ever dealt with.… Will NEVER EVER buy another chrysler product in my life.SCAM!!
by furrymarkj on 04/13/2016They advertised a truck online at one price, and confirmed that price over the phone, when they scheduled a test drive, and again when I got to the dealership. When I went to buy the truck the price was increased $5,000 because they made a… mistake in the listing. Watch out for these people. They will lie to you and make you waste your entire day sitting alone at their desk while they "get the numbers ready"Hello Mark, we are so sorry that you did not have a good experience when you came in to our dealership to buy a car. We know how frustrating it can be when the deal you think you're getting falls through and we want to apologize for the inconvenience. We are so sorry if you felt like you were being taken advantage of in any way and we'd like to talk with you about your experience. Please contact our Customer Advocacy Manager Diana Miranda at 281-312-2356 or dianam@texangm.com
Service is the worst I've seen or experienced.
by bryanp3443 on 07/10/2015I bought a new Dodge Ram 1500 Lone Star edition last month. There was a rolling sound coming from the steering area. I took the truck in and they claimed they fixed. Waited 2 days to fix, drove off the lot and same noise was there. Took it… back (2nd time) waited 3 days to fix, drove around the lot and noise was still there. So, had the mechanic ride with me and he confirmed the noise was still there. Left the truck there and ask they call me for an update. I have since called for 4 straight days and there is not a person there who can tell me; what is wrong how long it will be or even call me back. 4 days (11 calls) I have been promised a call back from a service manager or someone to give me an update. I've had to use personal days and lose money every day it's in there. I could have rented a car but there is another additional out of pocket expenses and I didn't know if it would take a day, two or what because nobody will talk to me, knows what's going on or will call me back. I spent almost $40,000 on a new truck and they have had it in service longer than I have had it. I understand things go wrong but to not give me an update, a courtesy call back, nothing after 4 days is unacceptable and unprofessional! I have called 3 times this morning with no update on what, when and how and again promised someone would call back. I ask to be transferred to the manager and of course...voicemail and no call back from him either. Now going on the 5th (14 calls) day with nothing; no call back, updates or a manager call back. Again, this is the most unprofessional dealership I have ever encountered in my 35 years of buying and service.Bryan, were very sorry for the wait. We regret that our staff did not communicate more effectively and wed like to do what we can to make things right. Please contact our Customer Advocacy Manager, Diana Miranda at 281-312-2356.
Sales Rep listened to NOTHING I said
by lied3 on 01/20/2015I was in contact with this dealership from a Friday afternoon to 10 pm Monday Evening. She led me to believe she was working on financing my deal, "finding a buyer" to maximize my trade for the vehicle I applied for on line. Monday evening… after work she was ready. Guess what? None of that was done, they kept us in there late and tried to hook us on a car I didn't want....right down to the color. I specifically told her I am not hot on red...the only one they could work me into was a red vehicle. What a total disrespect of my time...and the car I loved? Couldn't get the keys, it was already sold...but it is still, as I write this, on the website. They don't treat you better, they are no different than any other lot. They take the easy sale first and romance you into thinking they are working for you; when indeed it is the normal jerk around.We are very sorry that you didnt receive the customer service you deserved. We will discuss this with our sales staff to ensure it doesnt happen again. In the meantime, we would like a chance to make things right. Please contact us: Bert Brocker (General Manager), (281) 359-7100.
Poor Service Experience
by currdog2 on 12/19/2014I had to get new keys made for one of my dodge vehicles, and after dropping the car off received a call the next day saying it was done. At 1300 on a Friday, I walked in and the service department was full of people, with absolutely no one… in the area who seemed employed by the dealership. I eventually saw a service person and immediately asked to get my vehicle, and was led to the cashier. After waiting for 3 employees to stop the conversation I so rudely seemed to be interrupting, I was told they had my name but not my paperwork. Not knowing anything about their business processes I said I'd been told to come retrieve my vehicle, and was again told that I didn't have my paperwork. After that the cashier who looked frustrated by my presence lifted a phone and "paged" a service coordinator saying they had a customer waiting, and then made sure to know I wasn't welcome to wait there. I won't be buying anything, or returning to this dealership, again.Misleading web-site advertising - don't waste your time!
by spider61 on 09/18/2014I attempted to negotiate a reasonable price to me for a Dodge Durango displayed on their web-site which was advertised as follows: Detailed Pricing: $34,580 MSRP $3,592 Savings… $30,988 Texan Price I discovered that the price to me would not reflect the advertised savings, because as the sales manager tried to explain that the "Savings" referred to in the ad, reflected application of all programs (most of which I didn't qualify for)! He asked if I had read the small print disclaimer at the bottom of the ad that stated the dealer reserved the right to change the price, etc. Well, I told him that if the advertised price was not available to me, we did not have a deal. He stalked off and didn't even have the courtesy to shake my hand.WeÂre very sorry for the trouble you experience at our dealership. We can understand your frustration and would like to do what we can to make this right. Please contact our General Manager, Bert Brocker, at (281) 359-7100.
Don't Get Scammed with the 43500.00 Special Finance Fee
by erichey2675 on 08/08/2009I received a call from Karen T. of Planet Dodge.[violative content deleted]. She told me that I was preapproved for a new or used auto loan at Planet Dodge of Humble with no money down. She told me everything was done and that all I needed… to bring in is my last two paycheck stubs, 6 references, drivers license and a bill in my name. I asked her if she was positive that I was approved and she stated yes and told me that I could set up an appointment with Mario Maltez. I received an email showing a pre-approval Id# with Planet Dodges logo from [violative content deleted]. I set up my appointment at 1pm on Saturday, August 8, 2009. I arrived at the dealership shortly after 1 pm and asked the receptionist to speak with Mario I was told by the receptionist he was unavailable, but then a young man named Mike approached me and stated that Mario was with another client, and he would be able to help me out. Right off the bat he asked for the documents that were requested in the email so that he could make copies. He returned 30 minutes later with a credit application and some other forms for me to fill out. He stated that it was a formality and that I needed to fill out the forms. I agreed and filled out the forms and gave them back to Mike. Then 45 minutes later Mario came to where my friend and I was sitting, he asked me what car I was interested in and I gave him an ad for stock#90080 2009 Dodge Charger which I looked for and was on the lot. I informed him that I had a trade in. He then informed me before even seeing my car that I was upside down, and would need to pay the negative equity in cash before I could get another car, and that I would not qualify for that price $16999.00 because I was not a member of Farm Bureau or a Credit Union. Mario also told me that I did not qualify for the 0 down program that I received the pre approval on, and I would receive a 23.99% interest rate on a loan and be charged $3500.00 for a special finance fee. My car that I currently own is a 2007 with less than 50,000 miles and that I would rather keep it than to pay $3500.00 on top of the purchase price of the car and interest higher than most credit cards. I asked Mario why did they ask me to drive across Houston when I was pre-approved with no money down to only tell me when I get to the Dealership that I am not. With out looking up Mario stated we are done here, and walked off. If you are in the market for a new Dodge or a Used Car Steer Clear of this one. I feel sorry for some poor people that have fell into this trap , they end up paying on a car for 6 years that won't be worth anything considering they are paying credit card interest rates and $3500.00 extra for Special Finance Fees. I looked up some information on Randall Reed and he states on his website the follwing key to success "Work Hard + Honesty + Treating People Fairly = Success." Perhaps he does not have the whole equation solved yet. Or maybe the people that he has working in this dealership does not share his vision.WASTE OF TIME. WILL ALWAYS STRONGLY, EXTREMELY RECOMMEND TO GO ELSEWHERE
by gtn1 on 03/25/2009It took three months to get a deposit back from a previous attempt to purchase. Contract was signed and vehicle was handed over. Week later was asked to return to resign for better deal. Turned out they really hadn't financed me in the… first place. They just wanted to make their month's quota (found out in the end). Returned vehicle and decided not to do business. When vehicle was returned had requested to get my deposit back. Was told it would take 1 or 2 days. Attempted to pick it up it was never ready and they had to look it up. After continuous calling and visiting various managers, none could help. >>>Supposedly >Rodney, the one guy that i needed to talk to was never there. After visiting another dealership, I was told who I had to talk to in order to get everybody straight, a day later had my check back for full deposit. Was constantly told by Leo revilla that he didn't care about me getting my money, and didn't know who else could help me above Rodney, because Rodney was supposedly the head manager. ---Wrong--soon found out Chuck Cramer has him on a short leash. Go elsewhere, don't waste your time.[violative content deleted] than lied to again by Planet Dodge.
by thetruth3 on 01/24/2008The wife and I went to Planet Dodge after the 6th phone call to confirm the price on two vehicles. Yes we were going to go in and buy two at one time. I had been dealing with the sale manager from the first phone call. The day we drove… 1-1/2 hours to there lot I called the sales manager 2 hours before to confirm he was going to be on the lot. Needless to say when we got to the lot the sales manager was nowhere to be found and the prices we were quoted were not honored. Since my wife and I wasted our time I decided to just see what they were now offering the two vehicles for. Not only was the price considerably higher I caught them trying to over charge on the TTL not a little mind you their ttl was $1200-1500 higher than it should have been per vehicle. In closing we didn't buy either vehicle from them and won't ever buy a vehicle from them in the futureMixed feelings
by genug on 01/09/2008The new vehicle has been in the shop 3 times, each time I reported a rattle in the dash. The rattle is still there and maybe a little worse. It is really annoying. The vehicle was towed in twice because the rear hatch would open on its own… driving down the road. When the Service Manager stepped in directly they were able to fix it. A very difficult to find short in a wiring harness I was told. The experienced service writer staff is quite professional and pleasant, but I suspect there need to be more of them. Contacting them on the phone can be quite challenging. Shuttle service is quite good.Disappointing test drives
by kmhunt96 on 12/08/2012updated 06/26/2025Met with 2 sales reps (first had a training class) to drive a couple different Grand Cherokees. The reps both seemed very knowledgeable and friendly, and in good spirits like they wanted to find us what we were looking for. We drove a 2013… Grand Cherokee Laredo and a 2012 Grand Cherokee Laredo. Both vehicles were nearly out of gas, and our test drive consisted of going to the Exxon station and back to the dealership. The 2012 required a jump twice, and we returned it to the service bay. We also took a Ram 1500 Longhorn for a spin (fill-up) as well. They only seemed interested in selling their own inventory, but not so much in trying to find what we were looking for. They didn't offer to go over different options or combinations that could be ordered. We ended up going elsewhere, partly because of the disappointing drives and also due to lack of confidence in the vehicle quality. Our day was very informative, and the vehicle selection was great for what we wanted to look at, and I would recommend this dealership for someone wanting to sit in the vehicles and see the differences between trim levels.
About our dealership
55 days now they have had my truck, they don't call, they don't return calls. Be prepared to call everyday if you want to know whats going on, but expect a call back. Working w/Chrysler Corp. to help me get my truck back.
by spinney on 05/18/2016