Customer Reviews of Sterling McCall Ford
Review type:
Brian is awesome
Timely and helpful
by Shan on 03/27/2022I scheduled my 10k service, and the service folks kept to the timeframe. They kept me informed with calls and text messages. Car was washed nicely, too. The only thing preventing a five-star review is that they were unable to do the recall… service this month (March), even though Ford sent me a letter in December saying my recall parts were available.Service department David Nguyen
by Harriet Harrison on 03/25/2022It was a very throughly done job on what was done to my vehicle. David was very pleasant and kind and very happy with clean carThank you Harriet for your kind words for David! We are thrilled that he provided you with a great service visit. We look forward to your business with us again!
Engine light on repair
by John on 03/24/2022The service team at Sterling McCall Ford did a great job with my daughters car when her engine light came on. They also successfully used our Ford protect extended service warr plan to help cover the cost. I would highly recommend them… againThank you for the recommendation and kind words! We thank you for your business and look forward to your next visit!
Great Service
by Kimberly H on 03/23/2022Edmund was great, helpful, and friendly. He took care of everything I knew I needed and even things I wasn’t aware of. Excellent customer service.Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
Very madddddd
by Xena Hunter on 03/22/2022One of the side pieces was already broken on the clip just one not the others when i went up there to get the car from purchasing it i told them bout it and they will not order the part to fix it unless i pay for it even tho it was broke… before i even got the car ..a couple days later when took it to the highway it ripped completely off .and now not only do i have to pay for it to be fix they can not even get back to me with a price on the part .. and then after having it a week i have a leak in my tire from the air nozzle …Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Calvin Miller Service Director cmiller@sterlingmccallford.com
Xena
by Xena Hunter on 03/22/2022A young lady helped me she was awesome she did everything possible to make it happen to where i get the car i was looking for very nice and patient ..super helpfulThank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
Fraud at Sterling McCall Ford Houston
by Richard Zamora on 03/21/2022Sterling McCall Ford Houston submitted a Goodwill claim to Ford Motor Company on my damaged 2019 f150 transmission. Ford Motor Company agreed to pay 75% for a new transmission replacement, totaling $4,606.50 and customer(me) pays… $1,974.21. The actual true goodwill transaction details was not discussed to me. Sterling MCall Ford Service Director told me that Ford paid 50% of my new transmission, and that my balance is $4,500. When I confronted the sales director, Calvin Miller, he immediately dropped my balance to $1,320. But not to worry, Sterling McCall's corporate office, Group 1 Automotive, did an investigation on my complaint and found no wrongdoing, just poor communication. How many people paid more than they should have? This is Fraud. This dealership is taking advantage to Ford Motor Company and the customer. What makes this whole transaction even worse, the dealership damaged my transmission in the first place. I had a transmission flush done at 77,000 per their recommendation and my transmission started to stall only days later in cold weather. I had no issues prior to the flush. I called the dealership to notify them and I was ignored by the service advisor. There is a systematic corruption within this dealership starting from the Service Director on down. People beware!!!We're sorry that after further attempts to resolve your concerns that we were unable to meet your expectations.
Lacking caring and knowledge
by Ron on 03/21/2022I brought my expedition in due to some kind of oil leak in the rear of my vehicle, I suggested it might be the shock. While there i asked for an oil change and state inspection. This was on Thursday. Friday late i called on the status of… my vehicle, i was told it was done. They said no oil leak, my advisor wasn’t there and no one there picked up the ball to complete this with me. I went back Saturday knowing full well there was a noticeable problem, it was on my garage floor in a puddle. The acting svc mgr had someone take it back and confirmed my problem. He also mentioned that my service writer was out Fri, but them that wasn’t my problem as he recognized the goof that no one seemed to care about, that being my vehicle was there but no one bothered to call and talk to me. As well, literally the only reason i ever went to Sterling McCall for service on my expedition was they had the best car wash after service. That is not the case anymore, i got my vehicle back with radio stations changed, seat and steering wheel adjusted, just enough to send me over the top and never go back and write something like this! I have been dealing with this terrible service department for years, no more.Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Calvin Miller Service Director cmiller@sterlingmccallford.com
Thorough work. On time.
by TXUS on 03/21/2022Thorough work. On time.Thank you for the recommendation and kind words!
St explorer
by Tim Adams on 03/17/2022Paul diamanti was wonderful he was so attentive and caring you listen to everything I had to say told me everything I needed to know I got the best deal possible I'm so happy we love the new ride and it's all Paul's fault thank you so much… Paul we do appreciate you brother God bless you and Sterling McCall Ford y'all are the greatestThank you Tim for your kind words for Paul! We are thrilled that he provided you with a great service visit. We look forward to your business with us again!
Sergio did a great job and kept me informed,
by Martinez on 03/16/2022Fast service, good attitude, friendly environment, honest.Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!
Above and Beyond!
by Lauren on 03/16/2022Andres, Tosh, and the sales manager were amazing! They did everything possible to make sure I was able to get the vehicle I wanted, and were not pushy at all. They were honest and upfront about every aspect. I’ve already sent a friend their… way.Thank you Lauren for your kind words for Andres, Tosh and our team! We are thrilled that we provided you with a great shopping. We look forward to your business with us again! Congratulations on your new car.
Very Thankful
by Vlemia on 03/16/2022Ashley was very helpful. It’s been a long journey trying to get back in a car and she helped us get approved. We are so thankful for their help and getting us back on the road again!!Thank you Vlemia for your kind words for Ashley! We are thrilled that she provided you with a great car buying experience. Congratulations on your new car!
Truck service
by Tim Vining on 03/15/2022Great service. Very professional!Thank you for being our customer, we appreciate your kind words!
Service
by Ana on 03/14/2022Over all my experience was good like always the wait time is long.Thank you for the feedback regarding the wait time. We thank you for your business and look forward to your next visit!
Fast and the smooth transaction
by San ghaf on 03/14/2022Everything was fast and clear and nice environmentsThank you for the recommendation and kind words!
Great and promt service
by Shobh Raj on 03/14/2022It has always been a good experience with Sterling McCall Ford. Irvin takes care of everything related to my car.Thank you for your kind words for Irvin, we appreciate it! We thank you for your business and look forward to your next visit!
Riding high in my Bronco Sport
by LaTonya B on 03/11/2022I put in an inquiry online and in less than 10 minutes I had a salesman reach out to me. I scheduled an appointment to go in after work - 3:30 pm. I was expecting to look around and to discuss my options. Never could I have imagined… finding the perfect vehicle at an affordable price. I was able to sign and drive away within no time.Thank you! We are thrilled that you had a great car buying experience!
Great Trip to the Dealer for Service!
by John W on 03/11/2022Brought my 2018 in for a needed oil change and we did the brake fluid and coolant after inspection. My service advisor is David Nguyen and he has been very helpful and timely in the past as usual. David processes you in quickly and keeps… you posted on the status of your vehicle. I like the email report showing all items done and their condition. If there is an item that needs immediate/future attention its addressed in the report (with pricing) so you can determine your next move. It couldn't happen so smoothly without David's attention.Thank you for your kind words for David, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience! We thank you for your business and look forward to your next visit!
Great Service from Andrew
by Jose C on 03/10/2022This is my third time going to Sterling McCall for service as I bought my vehicle there. Twice, Andrew has been my service attendant and he has been very professional. He is attentive and is able to explain what is going to get done to… the vehicle and the reasons why things need to be done. He also worked behind the scenes with the warranty and recall information. I would only suggest that the vehicles get the complimentary was each time. The wash was done the first time I was there but the last two times it was not.Thank you for the feedback.Thank you so much for your kind words for Andrew. We are thrilled that you had a pleasant service visit and please let us know if we can ever assist you again in the future!
Porsche service at a Ford dealership… Makes me smile
by Brent on 03/10/2022Erich and Service kept me informed on the whole process and even wash my truck. That’s priceless in that type of service I usually get at the Porsche dealership.Thank you for your thoughtful review, Brent. We're glad to hear you had such an outstanding experience working with Erich. Please let us know if we can ever assist you again in the future!
Sterling McCall Ford invites you to visit our car and truck dealership in Houston, TX. Our team members are standing by to provide you with some of the best deals near you on Ford cars, trucks, and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Houston area's most trusted Ford dealers.
ESPAÑOL: Sterling McCall Ford le invita a visitar nuestro concesionario de autos nuevos y usados en Houston, TX. Visítanos hoy para carros Ford y trocas, camionetas y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Ford en el área Houston.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Thank you for your feedback about the recall work not being done because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Calvin Miller Service & Parts Director cmiller@sterlingmccallford.com
by Customer Service on 03/31/2022