Sterling McCall Ford
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Dealership Service Review
service Rating
Timely and helpful
Written byon 03/27/2022
I scheduled my 10k service, and the service folks kept to the timeframe. They kept me informed with calls and text messages. Car was washed nicely, too. The only thing preventing a five-star review is that they were unable to do the recall service this month (March), even though Ford sent me a letter in December saying my recall parts were available.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Customer Service on 03/31/2022
Dealer Response
Thank you for your feedback about the recall work not being done because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Calvin Miller
Service & Parts Director
cmiller@sterlingmccallford.com
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