Sterling McCall Ford

Sterling McCall Ford Houston submitted a Goodwill claim to Ford Motor Company on my damaged 2019 f150 transmission. Ford Motor Company agreed to pay 75% for a new transmission replacement, totaling $4,606.50 and customer(me) pays $1,974.21. The actual true goodwill transaction details was not discussed to me. Sterling MCall Ford Service Director told me that Ford paid 50% of my new transmission, and that my balance is $4,500. When I confronted the sales director, Calvin Miller, he immediately dropped my balance to $1,320. But not to worry, Sterling McCall's corporate office, Group 1 Automotive, did an investigation on my complaint and found no wrongdoing, just poor communication. How many people paid more than they should have? This is Fraud. This dealership is taking advantage to Ford Motor Company and the customer. What makes this whole transaction even worse, the dealership damaged my transmission in the first place. I had a transmission flush done at 77,000 per their recommendation and my transmission started to stall only days later in cold weather. I had no issues prior to the flush. I called the dealership to notify them and I was ignored by the service advisor. There is a systematic corruption within this dealership starting from the Service Director on down. People beware!!!