Customer Reviews of Sterling McCall Ford
Review type:
Brian is awesome
Great service!
by NWise on 07/26/2022David Nguyen and Sterling McCall Ford always give impeccable service. David is friendly, efficient and helpful in keeping my Ford in great shape. Thank you again!First oil change
by Jimbo on 07/24/2022Overall good service…could be a little faster…Thank you for taking the time to leave us a review! We look forward to your business with us again!
Awesome!!
by Edgar Ramirez on 07/18/2022They are very professional at this location. My salesman was Steven he helped me a lot on getting my F-150 STX 2022. He’s was very honest and amazing. Highly recommend him to anyone who’s ready for their next purchase.We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Did Exactly As Asked!
by JM on 07/16/2022Make your appointment in advance and ask questions before you give them the keys - that’s the best way for them to take great care of you!Thank you for your positive review! We appreciate your business.
everything was easy and fast. especially Sarah took great care of us. I w
by Talha on 07/16/2022You should renew your car list on your internet address. When I first called, they said there was a car, but when I went, it was sold. but Sarah found us the car I wanted and she called me and I got the car. sara felt sorry for us and… then surprised us, which is very nice. took care of us.Thank you for your kind words for Sarah, we appreciate it!
Recalls
by Briggs on 07/06/2022I took my car in for service and was told that I needed some other things done along with several recalls. The recall part of course would have to be ordered. I received a call from the adviser letting me know that all my parts where in… when would I bring my car back. I took my car in last Wednesday. My car was there all day. Only to find out that one of the parts was still not available. It’s been over a week. I have reached out to the dealership and I still have not received a update on when my recalls will be complete.Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Calvin Miller Service Director cmiller@sterlingmccallford.com
Great Service!
by George McCaffrey on 06/29/2022Prompt, courteous and professional service on my Ford Explorer is what Andrew and the Sterling McCall Ford team provided me today! It was very nice having a clean, quiet, well lit designated area with ample coffee and cold water to drink… while I connected online and got good work done while I waited.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Happy customer
by Rod Rodriguez on 06/14/2022Great attention to detail at reasonable prices.Hi Rod, thank you for being our customer, we appreciate your kind words!
Didn't fix 3 of 5 things I needed, & they left a huge scratch on my car!
by Roberto on 05/01/2022updated 06/10/2022This was a really bad experience. First, they do not have loaners or offer a ride when you need to leave your car, so I had to lift. Then, I needed 5 things fixed. They only fully fixed 2. When I asked about the other things, they gave me a… bunch of excuses. For one, I had to order the part online and fix it myself. For another, I took it to Firestone, and they fixed it for free. On top of all that they left a huge deep scratch about an inch long and a quarter inch thick!! I would recommend you stay away.Professional service
by Nery Hernandez on 06/08/2022My experience at sterling McCall Ford was great , sales and service were really helpful and professional, everyone was really nice and friendly .Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
GREAT SERVICE
by Lori L on 06/08/2022Andrew was amazing. Very polite and professional. Kept me updated on status every phase of repair. Vehicle very clean upon pick up.Thank you for your kind review of Andrew, we appreciate your business Lori!
95k service Ford F150
by Victor Ortega on 06/07/2022Very professional. Quick appointment turn aroundThank you for taking the time to leave us a review! We look forward to your business with us again!
Always excellent service
by Rod Gilmore on 06/02/2022Always excellent professional service. Regular maintenance and I get recommendations potential problems. They have been keeping my truck running perfectly.Thank you, Rod for the positive review. We're glad that you had an excellent experience with your recent service visit. We look forward to your business with us again!
Great experience
by Emma on 06/02/2022The entire experience of buying a new vehicle was straightforward, informative. The sales agent was knowleadgeble, curteous and kept us informed at every step.Thank you, Emma! We are thrilled that you had a great car buying experience!
Great service. Thank you
by Carlos on 06/02/2022Quick , efficient and very nice team. Took good care of us from start to finish.Thank you for taking the time to leave us a review! We look forward to your business with us again!
Exceptional Service
by RPC on 06/01/2022Very efficient & courteous. Helped me with an unusual request.Thank you for being our customer, we appreciate your kind words! We are happy our team could help you out.
Trustworthy dealership
by Bill S on 05/31/2022Transmission appeared to have cratered, car undriveable, had it towed to SM. I fully expected to be quoted 5 grand for a replacement transmission. Instead, they did a lengthy test, and determined that only the transmission fluid had to be… replaced. I was stunned! This is one honest dealership, certainly not cheap but always very good. Service rep Sergio really took good care of me. Thank you.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Good job!
by Joyce on 05/30/2022Very timely, courteous service.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Always great service!
by CMoralesPerison on 05/30/2022Went in for an oil change and 2 recalls on my vehicle, and Eric handled it in a friendly and professional manner.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
In-and out
by Big Al on 05/28/2022Whole process in and out less than 3 hrs ! Bought new car - easy - great sales person !We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Absolutely no service provided
by Not happy on 05/27/2022They had my vehicle for 30 days and contacted me only 5 times. Told me 3 different times that the parts had just come in. Owned Fords for over 20 years and now I will never buy a Ford again thanks to this dealership.Thank you for your feedback about communication with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Calvin Miller Service & Parts Director cmiller@sterlingmccallford.com
Sterling McCall Ford invites you to visit our car and truck dealership in Houston, TX. Our team members are standing by to provide you with some of the best deals near you on Ford cars, trucks, and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Houston area's most trusted Ford dealers.
ESPAÑOL: Sterling McCall Ford le invita a visitar nuestro concesionario de autos nuevos y usados en Houston, TX. Visítanos hoy para carros Ford y trocas, camionetas y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Ford en el área Houston.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Thank you for your kind words for David, we appreciate it! We are very happy to hear that we were able to provide you with a great service visit!
by Customer Service on 07/27/2022