Sterling McCall Ford
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Dealership Service Review
service Rating
Absolutely no service provided
Written byon 05/27/2022
They had my vehicle for 30 days and contacted me only 5 times. Told me 3 different times that the parts had just come in. Owned Fords for over 20 years and now I will never buy a Ford again thanks to this dealership.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Customer Service on 06/01/2022
Dealer Response
Thank you for your feedback about communication with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more?
Calvin Miller
Service & Parts Director
cmiller@sterlingmccallford.com
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