Sterling McCall Ford
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Dealership Service Review
service Rating
Recalls
Written byon 07/06/2022
I took my car in for service and was told that I needed some other things done along with several recalls. The recall part of course would have to be ordered. I received a call from the adviser letting me know that all my parts where in when would I bring my car back. I took my car in last Wednesday. My car was there all day. Only to find out that one of the parts was still not available. It’s been over a week. I have reached out to the dealership and I still have not received a update on when my recalls will be complete.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Customer Service on 07/06/2022
Dealer Response
Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Calvin Miller
Service Director
cmiller@sterlingmccallford.com
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