Sterling McCall Ford
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Didn't fix 3 of 5 things I needed, & they left a huge scratch on my car!
Written byon 05/01/2022
updated 06/10/2022
This was a really bad experience. First, they do not have loaners or offer a ride when you need to leave your car, so I had to lift. Then, I needed 5 things fixed. They only fully fixed 2. When I asked about the other things, they gave me a bunch of excuses. For one, I had to order the part online and fix it myself. For another, I took it to Firestone, and they fixed it for free. On top of all that they left a huge deep scratch about an inch long and a quarter inch thick!! I would recommend you stay away.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No