Customer Reviews of Mercedes-Benz of Houston North
Review type:
Amazing experience purchasing vehicle!!
Mercedes Benz Key replacement
by tanvine4 on 01/02/2023Sales Representative was excellent. Resolved all of my issues. I’m sure her career is on the Northbound TrainHi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston North! Don't hesitate to call us if you ever need anything. Be safe on the road!
CLA250
by Malcolm on 12/30/2022This. Was the worst experience I have had with this dealership they kept the car for two days for an oil and filter change and drive belly replacement They misstated what work had previously been done (alignment battery ) I was not kept… informed as to the work statusHi Malcolm, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 305-8970. We hope to hear from you.
Just purchased my DREAM CAR!
by isaiah11 on 12/29/2022Anna was an amazing sales person to work with! She was very attentive and answered all of my questions! I definitely recommend getting in touch with her for your next Mercedes inquiry!Hi, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of Mercedes-Benz of Houston North and we hope to be of service again in the future.
Awesome experience
by mtrietsch on 12/29/2022I hate car dealerships; there, I said it. However, this was a good as it gets and I have no regrets. It was easy and we did most of the deal remotely. The team followed my lead and it was a no pressure situation. I'd purchase here again… anytime.Hi, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Patient and Knowledgeable
by Donnell S on 12/29/2022Great team starting with Mr. Mike Holmes. Mr. Holmes is very knowledgeable and patient salesman who helped my family and I pick the right vehicle for us! Highly recommended.Hi Donnell, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of Mercedes-Benz of Houston North and we hope to be of service again in the future.
Sandra W
by Sandra W. on 12/01/2022Exceptional service, Jason took care of my car in a very professional friendly manner. Explained in detail what happens and how they would ratify the condition and have me driving like new.Hi Sandra, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Good sales department
by Jim R on 11/02/2022Xavier was excellent to work with. While waiting for my vehicle to arrive, he kept me updated with the status of shipment and then of delivery. When the vehicle arrived, he took his time going over the vehicle with us and emphasizing some… unique features. The only negative was the delay getting to the finance department to close on the deal and the time to get the paperwork complete.Hi Jim, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 305-8970. We hope to hear from you.
New Vehicle Purchase
by AMGE450COUPE on 11/01/2022Stacy Abney was wonderful to work with. Easy transaction without a lot of back and forth haggling. We look forward to a future transactions.Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Worse dealership I have ever dealt with!
by Liz on 10/25/2022This dealership has had my vehicle in service for two weeks. The problem the car had on day one of when I bought it, it still has 2 months later. Every member of management I have tried to contact will not call back. I have left several… messages for the GM Eric. Still, nothing. This dealership only wants you to buy something, but if you have issues they forget who you are. I would not recommend this dealer to anyone!!!!Hi Liz, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8970 to discuss what we can do to help.
Awesome people!
by Alacia on 09/21/2022I just had a baby and needed a new vehicle! I had been texting back and forth with Manny. The vehicle I originally was Interested in was still in reconditioning so I decided to check out other vehicles. I ended up purchasing a SUV that I… absolutely love with Stacy. Stacy started off very friendly then started to rush me while I was obtaining my insurance, completing the application and completing financing with my bank. She eventually got tired of waiting on me and told me to go sit in the waiting area. I really didn’t know what that was about being that I was bringing them business. The finance guy was hands down amazing!!!!!! He was very nice, down to earth and friendly. I wish I remembered his name, it was definitely pleasant working with him. Also, Mike was pretty cool! He followed up with me a few times. Stacy could brush up on her customer service skills. Everyone else provided a top of the line experience!! Even as the passed by while we were waiting.Hello Alacia, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Horrible experience, there are better Mercedes Dealerships in Houston
by Mark T on 08/23/2022Just like many others that have commented, my experience started negative with their finance officer. I came with my own financing, at a good rate, but was pressed that they could get great terms. I told them I didn't want my credit… pulled repeatedly and to go to their best option. An hour later, I got multiple alerts from my credit monitoring company! When I finally got back to his office, he presented a rate that was nearly 3 times the approved letter I had in my hand!! When I showed it to him, he very snarky said "I could have run with credit unions too.". I quickly said to him "Then why didn't you???". Again, being snarky, he told us "he can run it wherever he wants". Immediately after finalizing, I requested at the front desk that I speak to the general manager. I waited 45 minutes, and he never came out. When I picked up the vehicle, I again requested the general manager to no avail. My wife ended up sitting there for 3 hours that day waiting for them to clean the vehicle and the GM still never took the time talk to her. Now here is the best part, as of today, it has been 120 days and I have yet to receive my registration and plates. In fact, they will now be issuing a 2nd set of temporary plates. My wife and I have followed up multiple times with the front desk and the salesperson. I have requested to speak to GM numerous times, but he is always on vacation according to them. It’s gotten to the point now that I am not valuable to them and now they screen my calls and don't answer. The only answer I have had from them in the last 45 days was to blame a bank, through a text message!!!!! I strongly encourage anyone that is looking for a new Mercedes, go to a more reputable dealer in Houston. You are paying a premium for these vehicles, don't take the chance of having a bad experience. You would think a luxury dealer would have the aptitude to treat their customers with respect.Mark, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 305-8970. We hope to hear from you.
Christina Rocks !
by Raj on 08/03/2022Respectful, patient, provide accurate updates, not pushing, make me feel special. I have been working with Christina and could not be happierHi Raj, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Best in class service!
by Pamela Lethermon on 08/03/2022Jason is an excellent service technician! Very professional and personable. A great representation for Mercedes!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
GLB250
by Sigma Gamma Rho on 07/28/2022Mercedes Benz of Houston North salesman Mr. Holmes is very Professional and knowledgeable of each Mercedes vehicle. He is also very patient. Zach in fiance is also very professional .Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Actually felt like a customer in the good old days!
by Mike on 07/20/2022They bend over backwards to help you. They remember your name your issues and everyone from sales to management was doing their part to make things good for us! Highly recommend this dealership and their team Alec, Xavio, Ogi, Ace. And… everyone else who was involved. Thanks so much for your help Our purchase was not super high end. But you would never know the difference they did it right!Hello, Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Houston North. Don't hesitate to call us if you ever need anything. Be safe on the road!
New GLC
by Lisa S on 07/07/2022Stacy was super helpful, quick and thorough. The dealership is nice and the transaction went well.Hi Lisa, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Wrong sales person
by Kimmy on 07/06/2022If you go to Mercedes North be aware of Kelvin. Was right on top of it in the beginning but once he picked up that check from the credit union he became a different person. He never checked the car out on delivery, he refused to communicate… when asked about the vehicle, very argumentative with the customer. He doesn't care about his customers only the sale. I wanted to back out of the deal completely but thanks to Stacy I gave them another opportunity to fix what he messed up. Ace is also tops in my book. They seem to understand what customer service is all aboutHi Kimmy, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8970 to discuss what we can do to help.
Gordon Barnes makes buying a new car easy!
by Sara L on 05/04/2022I really liked working with Gordon Barnes when ordering my GLE. He is knowledgeable, responsive and friendly. I worked with Gordon Barnes based on a friend’s high praise of him and I am so glad we did. He kept me apprised of my order status… throughout the process. I will use him again in the future and will refer my friends to him, too.Great car, great direct sales person, not so great sales manager
by Morris on 04/21/2022Love the 2021 GLC 300. Great ride, lots of room and no Tesla range anxiety. Xavier Vargas, the sales rep was great. He was very knowledgeable, great demeanor for sales and spent a lot of time w/o distractions. Traded in a 2021 Tesla Model… 3. The trade-in negotiation was led by the retail sales manager. He continued to tell me he wants the trade to be fair for both parties, said to trust him he had nothing left to offer and so we did the deal. After the fact, I saw my Tesla was listed far above what the sales manager said it would be listed for proving it was far from a fair trade. Of course, he blamed corporate for setting the price $2000 over what he said it would list. Lesson learned. But, I have a great car so it's time to move on.Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8970 to discuss what we can do to help.
Best In the Business!
by DU on 03/04/2022This is the best place to purchase a new Mercedes. The professionalism is top notch!Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Worst customer service ever!
by Dan Mendez on 02/12/2022With the exception of the level of service we received from our salesman Alec Christy which was superb, the entire management team at this dealership has absolutely no concept of what customer service beyond the sales process is. We will… never do business with Auto Nation again. Spare yourself a headache and take your money to a Sewell Mercedes Benz dealership.Hi Dan, we are deeply disappointed by your experience at Mercedes-Benz of Houston North. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (281) 305-8970 -- we hope to hear from you soon.
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
Mercedes-Benz C-Class
Mercedes-Benz GLS-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
We appreciate you taking the time to leave us a response! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Beckett Adams on 07/03/2024