Customer Reviews of Mercedes-Benz of Houston North
Review type:
Amazing experience purchasing vehicle!!
Great Customer service
by L Morris on 08/03/2021The dealership was awesome, but the customer service was the best. Our salesperson Mitchell went out of his way to help me find the exact car I was looking for. When I first started working with Mitchell via text and email I explained to… him that his dealership was a little further than I wanted to drive, but he assured me that he would drive the car to my location just for me to look at. I'd say that was a big selling point. I would say that he went out of his way to help me. Thanks Mitchell and Mercedes Benz of Houston North.Morris, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston North! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
GT or GT C ?
by AMG X2 GT on 06/28/2021The dealer had a 2021 GT at the location we were visiting. They had a GT C way across town at their sister dealership. We couldn’t decide, so they had the GT C put on a transporter and brought to the location we were visiting. I thought… this is a very customer service oriented dealership.Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Great service and price
by Tassiam on 06/22/2021I went in for a oil change and ended up trading in my vehicle. Ben was very helpful and patient as I was very picky.Hello Tassiam, we're happy to hear you had such a positive experience with Ben! We're always here to provide exceptional service at a great value and we hope you'll consider us again in the future!
Ms. Levy
by Peaches on 06/15/2021AWESOME! We had an appointment which worked out well. We were greeted with smiles and everyone was very polite. Shuttle service was also provided for us while we waited for service to be completed. Mercedes Benz North is where I… purchased my benz and get all of my needed services. We have not been disappointed with their services. Five stars service all the way!!!Peaches, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston North! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Customer
by Stanley on 05/21/2021The service representative (Carlos Trevino) does an exceptional job of making my entire service experience one that could not be better. He is truly a professional and represents Mercedes North in an outstanding manner no matter what is… asked of him.Stanley, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Smooth experience
by Dee Jay on 05/11/2021Smooth experience with friendly staffHi Dee, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service might be excellent but pricing is horrible
by Serkan Uysal on 05/05/2021I went for very urgent problem to Mercedes dealer yesterday and they always very friendly I have no problem about customer service. But their rates are incredibly expensive and they are selling parts 3 times more expensive than other… dealers,and their own Mercedes Benz parts websites ,4 times more than online prices. (Btw I was thinking that they were going to change my turbo at the beginning since I was told my turbo was leaking but my service edvisor was clear that my whole turbo line needs to be replaced) I paid 2782001000 $201 vs msrp $105 sale $77 2782000900 $143 vs msrp $74 sale $54 2782031217 $136 vs msrp $70 sale $50 0029936796 $175 vs msrp $53 sale $39 And they have the very expensive labor I never ever seen in my life which is $206/hr which is $125/hr in New York City (not even state) Cost of my parts online $250.88 ($300msrp*) total and they charged me $1900 And they charged me $59.99 for something that I am not aware of called shop supplies…Service might be excellent but pricing is horrible
by Serkan Uysal on 05/05/2021I went for very urgent problem to Mercedes dealer yesterday and they always very friendly I have no problem about customer service. But their rates are incredibly expensive and they are selling parts 3 times more expensive than other… dealers,and their own Mercedes Benz parts websites ,4 times more than online prices. (Btw I was thinking that they were going to change my turbo at the beginning since I was told my turbo was leaking but my service edvisor was clear that my whole turbo line needs to be replaced) I paid 2782001000 $201 vs msrp $105 sale $77 2782000900 $143 vs msrp $74 sale $54 2782031217 $136 vs msrp $70 sale $50 0029936796 $175 vs msrp $53 sale $39 And they have the very expensive labor I never ever seen in my life which is $206/hr which is $125/hr in New York City (not even state) Cost of my parts online $250.88 ($300msrp*) total and they charged me $1900 And they charged me $59.99 for something that I am not aware of called shop supplies…Service
by OJG 2021 on 05/03/2021Associated explained all plans availableHello, your comments keep us motivated and working hard for all our guests! Thank you so much for being one of our valued guests and we look forward to your next visit!
Howard
by Hduck123 on 05/02/2021Great professional service. Identified issues and addressed themHi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My wife’s new GLB
by Bigfoot44 on 04/26/2021Gordon Barnes and the sales team were awesome. We went in on a very hectic Saturday and they worked extremely hard to take care of us and walk us through the process.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston North! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
They sale Salvage...a must read.
by johnbweston on 04/21/2021My nightmare began on October 14, 2020, when I purchased a 2019 Mercedes A220 with less than 1,400 miles on the odometer from MB-Houston North, (my first mistake) with a Certified check for around $35,000 (my second big mistake), and I did… so based upon their verbal and print representations of the vehicle, (my third huge mistake). It was to be delivered to my home in Shreveport upon payment. After a couple of days, no car, and numerous calls to my salesman, Gordon Barnes, he finally got back to me, spewing the stereotypical car salesman sandbag BS excuses. When it did finally arrive a full week later on the evening on October 21, I quickly discovered that the car came not only with just one key, but the sun roof would not function properly and the engine idled roughly – a condition that seemed to be worsening.  Mind you, making matters worse, (something that I thought not possible), while I was cleaning out the McDonald’s trash the MB-Houston North “detail crew” had left in the passenger door panels, I reached into the glove box and discovered that the pages of the Owner’s Manual were glued together from water damage, covered in black mold and mildew. A brick. A door stop. As one might imagine, my heart plummeted...right along with the value of the car. I immediately notified Gordon Barnes and the GM Ivan Krunic voicing my concerns, along with a photo of the offending manual and a screen pic of their ad, requesting my money be returned, invoking their own advertisement verbatim stating : “If for some reason you’re not happy with the price or anything else for that matter, you have five days or 250 miles to bring it back for a full refund. Just ask”. (Curiously enough and shortly thereafter, the parent company, AutoNation, pulled that particular ad format nationally when this came to their attention.) Regardless, I easily fell within that range, citing the ads criteria. And I asked. And asked again and then again. I was met with only with complete and total silence. Calls, emails, voicemails, etc. all unreturned. As one might imagine, It was at this point I became quite alarmed and immediately enlisted experienced legal counsel with litigation experience. Shortly thereafter, suit was filed under Cause #2020-79313 in Harris County, TX. In the course of doing due diligence in the suit, the car was then towed to MB-Shreveport for an independent and exhaustive inspection and appraisal. They reported the mold, mildew, a non-functioning sun-roof that also leaks, rough idling, and it needs new rotors front and rear as the existing ones are water warped. Lest I forget, it also needed a new battery and windshield wipers. All for a car with only 1,339 miles on it. Even worse, the MB-SHV appraisal value came in at $17,000. About half what we paid for it. They advised me that the car would never be put on their lot and would be sent to auction where it would promptly be sold at salvage value and cannibalized for parts most likely. The rest is all yet further downhill. They will slow-walk everything and they’re darn good at it too. They even gaslighted me, ludicrously asserting at one point that I was the one that had damaged the car. Mind you, I wish I had. It’s fully insured and filing a claim would have been one helluva lot easier and a great deal cheaper than dealing with this pack of jackals. So there you have it. First they lie to you. Next they steal your money. Then they ghost you. And if you haven’t given up by then, you are forced to sue them. At which point they gaslight and slander you. Then it’s rinse and repeat for the next poor sap that comes along wanting to purchase one of their rolling stock of Petri dishes. That folks, is how the “Just Ask” guarantee works. This behavior is the standard corporate culture of AutoNation in Florida, the parent company of MB-HN, who own dealerships throughout the country. So be warned, as this is a cautionary tale. You can get screwed just as easily in Phoenix as you can Houston if AutoNation owns the dealership. As it stands now, all these months later, MB-Houston North/Autonation continues to sandbag my attorney and continues to peddle their salvaged inventory, and all the while their lawyers do their dances. As for my wife and myself, we’re stuck with a fully insured pile of environmentally toxic junk; safely billeted in my garage, with the same tank of gas it was shipped with seven months ago...a daily reminder of my stupidity and the pure and utter grief these people have put us through. If you have read this far I thank you. And If you are contemplating purchasing a vehicle from these people: I strongly urge you to reconsider.Routine Service
by T Caston on 04/13/2021Isaiah was the best! He kept me up to date on the status of my vehicle and was very transparent.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston North! If you have any further questions, please give us a call. We're always happy to help!
Long wait service
by Car35t20 on 04/09/2021I was in for oil change, tire rotation and car balance, had appointment at 1 pm. I arrived at 12:40, my car wasn’t ready until past 4 pm. Even with appointments, service takes way too long. I wouldn’t go back.Hi, we're disappointed to hear of the negative experience you had at our location. If you'd like, please contact our General Manager at (281) 305-8970. We'd appreciate the chance to make your experience a positive one. Take care.
Great experience buying New car at Mercedes Benz North
by Brandonb on 03/31/2021Traded my old car for a newer low mileage mercedes. It was a smooth experience from the very beginning. Started with the online certified car offer, brought that in to the dealership, they honored that certified price, and we made a trade.… My sales person Joshua was amazing but they are all Amazing people to work with there they make it all a breeze. Thank you Mercedes Benz NorthHi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston North! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Scheduled Maintenance
by GWalton on 03/29/2021As always, I was in and out in very little time. Everyone was attentive and pleasant to talk to! It was a scheduled maintenance and all checked out!!We are pleased to hear you had such a positive experience with us, Gwalton! We can't wait to see you again, have a great day.
Purchase GLE350
by Foo on 03/27/2021We had a very pleasant experience with the sales person Ana. She was very patient and detailed on showing us what we need. She did not over sell what we really need. That is exactly what we like and how we feel comfortable. We tested… drive the vehicle and she was very patient in showing us the functionality of the car. At the end, after we made the deal, she also went over to show every function that we should know about our GLE 350. What we decided to purchase this car, She definitely made a big difference.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please don't hesitate to reach out if there's anything additional we can do for you. Drive safe!
Service
by Mark Phil on 03/17/2021Full service checkup. My experience was great. The staff was great handling my situation.Hi Mark, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
EXCELLENT SERVICE
by AutoNation on 03/16/2021Steve took time to understand the issue with my wiper which was replaced in a previous serviceHi, thank you for your kind review; we are happy to pass along your comments to Steve here at Mercedes-Benz of Houston North! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service schedule B7 on my 2016 Mercedes Benz S550
by r9516ooye on 03/04/2021updated 03/11/2021Jason Fleek, the service manage is very knowledgeable about the vehicle and also professional.Hi, thank you for your kind review; we are happy to pass along your comments to Jason here at Mercedes-Benz of Houston North! If you have any further questions, please give us a call. We're always happy to help!
An Amazing Experience
by LIz Morris on 02/23/2021Salesman came to my home , Drove me about 20 miles to dealership. ,Spent considerable time showing me all the amazing features of my vehicle, This was an outstanding transaction!Liz, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help. Take care!
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
Mercedes-Benz C-Class
Mercedes-Benz GLS-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
We appreciate you taking the time to leave us a response! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Beckett Adams on 07/03/2024