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Mercedes-Benz of Houston North


17510 I-45, Houston, TX 77090 (map)
Today 9:00 AM - 7:00 PM
Sales Rating
Recommend:
Yes (12) No (5)
Service Rating
Recommend:
Yes (18) No (5)
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Dealership Sales Review

2 out of 5 starssales Rating
Wrong sales person
Written by Kimmy on 07/06/2022

If you go to Mercedes North be aware of Kelvin. Was right on top of it in the beginning but once he picked up that check from the credit union he became a different person. He never checked the car out on delivery, he refused to communicate when asked about the vehicle, very argumentative with the customer. He doesn't care about his customers only the sale. I wanted to back out of the deal completely but thanks to Stacy I gave them another opportunity to fix what he messed up. Ace is also tops in my book. They seem to understand what customer service is all about

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

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Nia Sterling on 07/09/2022
Dealer Response
Hi Kimmy, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8970 to discuss what we can do to help.
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