Beck & Masten North GMC Buick
Customer Reviews of Beck & Masten North GMC Buick
Review type:
Be Very careful!
by Manrique Zavala on 04/03/2023Hello my name is Manrique Zavala. Bitter Sweet transactions, Sold 2 cars in 2 days to them "sort of" and was buying a car from them "sort of". Great Smooth transaction selling my 1st car to them to Megan Martin she is great! she is not in… sales just acquisitions. I saw a car I liked that day, called them back the next day to see if I can sell another car and buy one from them, long story short I agreed on a price with the sales person on price X, I told him are you sure?, he told me come down, we will make it happen, "omw I live far please follow through", explained to him in detail I do not want to run my credit unless we agree on price first, "oh no problem" after my credit was ran, oh I cant sell you that car at that price I didn't get approved for that price, "I had already turned in my car to Megan I was car-less, back and forth game with the manager, I told him look I'm not playing, you aren't going to wear me down, I am already tired from selling and negotiating cars for the last few days. They ended up giving me my car back so I can leave, "Megan made that happen", The manager in the back didn't even come out "Caesar Morin" to apologize or anything, My wife and I were there in shock with everything, thank god for Megan that we got our car back, the way we were treated in the sales side shows what kind of training and or leadership is in charge. The good with Megan and the Bad with Caesar Morin. Now we lost an opportunity that we were negotiating with another car from somewhere else, we have a hard inquiry in our credit that we have to dispute for months with the credit bureaus and this sour experience from this dealer ship, that's why I hate buying cars from dealerships and prefer private parties, to avoid all of this. Buyer we ware, do not fall into the hype and friendliness, it comes down to dollars and cents, they lost a customer, my time a buy back and this bad review that I will follow up with the BBB, the owners since its family owned and the credit bureaus to remove the inquiry. The worst part of this is that nobody has contacted me besides Megan to tell me she was sorry, not even the sales rep or the manager. I will also be writing to the GM and hopefully they care enough to even contact me back. I am writing this not to be bitter, but for this not to happen to anyone else again. Hopefully I can find my wife her car for her bday that is coming up and it killed the whole surprise and experience. Thank you. I’ve been in sales my whole life, customer service, military, fortune 100 companies, and I have never been treated this way and or treated some one this way. Please do better for the next time, please fwd this email to MR. Beck and Masten, and I would appreciate it if you help me to remove this credit inquiry as well. On The Flip Side Please Thank you Megan Martin she is going places, and was very helpful and empathetic. I am a small business owner with many small business owner friends and I will be sharing my experience, the “good the bad and the ugly” I didn’t put the sales rep name on the review in google, since its not entirely his fault that falls on management I did put MR Morin on there, he needs some training to do. I will be waiting for MR Beck & Masten email to share my experience. Please fwd this to MR Joe Pierce. I can go into much further detail on this matter lots missing out.2023 Sierra AT4X
by Jose moreno on 03/17/2023This was by far my best car buying experience I've ever had. This was also my first time buying from an out of state dealership. Dai is the best car sales associate I've ever had the pleasure to buy a car from. They made the process… seamless and easy. Dai was extremely helpful in helping me find the perfect truck. Dai went above and beyond to make sure I was well taken care and received a far price for my new truck. Thank you again Dai! This is my to go dealership for new vehicles moving forward!Thank you for taking the time to share your feedback regarding your experience at Beck & Masten Buick GMC North and congratulations on your new 2023 Sierra AT4X! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Andrew Martinez, andrewm@beckmasten.net
Fake Pricing
by Cash Buyer on 10/28/2022I located a vehicle online that was price on Edmunds for $64,495.00. I got to the bank get approval for the amount and contact Beck &Masten for a sales rep to tell me that if I do not allow them to run my credit or finance with them the… vehicle price is $2k more because of the "Discounts" they have on it. Nowhere on the website does it state that! I have bought 2 Vehicles from them over the last couple of years, but I WILL NOT BE BACK!! This was uncalled for and according to my bank Highly wrong and shows poor management.Thank you for taking the time to share your recent experience at Beck & Masten Buick GMC North. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Andrew Martinez, andrewm@beckmasten.net
Sleazy [non-permissible content removed]
by Travis P on 06/13/2022Apologize for the lengthy thread. But I thought I should pass along the helpful information. We leased 2 vehicles from Beck and Masten GMC in 2018. We opted to finance one vehicle last September/October when the lease was at the maturity… date, being that the residual value (pre-negotiated payoff price) was an excellent value. This process went through without a hitch. In and out in about an hour. The second vehicle’s maturity date was due this month. Again, with the residual value being such a value, we wanted to purchase our second vehicle. This time, we were wanting to purchase the vehicle in cash (check) without the finance charges. Especially seeing how the APR/finance charges have increased exponentially this year with the current state of the economy. We go into the dealership, and we’re out with a sales rep within 20 minutes or so. We informed him of our intentions, and how we were wanting to purchase our leased vehicle in “cash”, no financing. Fine. He asked me if we wanted an extended warranty to which we declined. He said, ok, one moment. He then walked me over to the used portion of the dealership to meet his sales manager. The sales manager informed me, that he was offering a certification/extended warranty to the tune of $1250 dollars. I declined. He said that in order to purchase the vehicle, that the certification/extended warranty was a requirement to purchase the vehicle through Beck and Masten. I explained that I just financed my truck last September/October, and this wasn’t a requirement. He said now it is. I asked to speak to his manager at this point. He walked me back over to the sales floor in new car sales and was greeted by another sales manager or possibly the GM, Parrish Hadley. He explain that I had to purchase this same certification/extended warranty through their dealership. I informed him that this wasn’t a requirement when I purchased my truck, just last year. He said that the policy changed last year. I said that’s quite convenient. He stated that I could always just send GM a check. I was livid at this point, and informed him that because I wasn’t financing a vehicle through GMC, that they were trying to get something off of me because I was wanting to pay cash. He said that it wasn’t the case. I asked for my keys at this point and left.I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Andrew Martinez, andrewm@beckmasten.net
Worst experience ever!!
by Very upset customer on 02/12/2022Worst experience ever. I found the exact 2021 Yukon I wanted. Submitted all information through their website to purchase the vehicle. Obviously they ran my credit. When I called to set up arrangements for delivery they told me the price of… the vehicle was wrong on the website and that the correct price was about $10,000 more than what the website said. The interest rate and term was wrong, they said they could not deliver the vehicle, even though the website said they would deliver to my address. I was charged $1,695 for delivery on the summary of total purchase price their website had broken down to show everything I was being charged for. So, needless to say we did not purchase the vehicle due to it being 8 hours away and $10,000 more. They dropped my credit score from a 797 to 700 and they refuse to take the hard inquiry off of my credit history even though every reason we bought the vehicle for was a lie and fraudulent.Here at Beck & Masten Buick GMC North, we are committed to providing a pleasant shopping experience, and that always starts with great customer service. From your feedback, it is clear you were not treated with the respect and courtesy you deserve. I would appreciate the opportunity to make things right. Please contact me at your convenience. Sincerely, Andrew Martinez, andrewm@beckmasten.net
Nice truck!
by Arturo Valles on 08/08/2021Excellent service, very helpful and friendly. Thanks Alex!Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Andrew Martinez, andrewm@beckmasten.net
Best car buying experience ever!
by AEW57 on 08/05/2021I just bought a used 2021 Tahoe from Beck & Masten and it was the smoothest and best car buying experience I have ever had. Joe Nabbs was my salesperson and he was great to work with. He was knowledgeable, patient with my questions and… went above and beyond to make it a great car buying experience. No pressure sales tactics nor condescending attitude. As an older woman, I really appreciated his professionalism. And I love, love, love my new Tahoe.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Andrew Martinez, andrewm@beckmasten.net
Volume Dealership lacks true customer service
by 2021GMC on 04/01/2021To keep this short, I was able to get the truck I wanted at the price I wanted. The waiting and lack of communication from sales/finance was a joke. I was truly “just a number.” Would I return? Probably and now know what to expect.I am terribly sorry to hear about the negative impression you got during your recent visit at our dealership. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Sincerely, Andrew Martinez, andrewm@beckmasten.net
Thank you for taking the time to share your recent experience at Beck & Masten Buick GMC North. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Andrew Martinez, andrewm@beckmasten.net
The Best Sale Experience
by Jarica Garner on 02/06/2021Beck & Masten is an amazing dealership that truly cares and supports its customers. The salesman I was working with was Mr. Ryan. I HIGHLY recommend requesting for his services as you are looking to purchase a new vehicle. Mr. Ryan is very… personable, patient, and intentional. He was extremely transparent during the sales process, which created great ease for me as the customer. Mr. Ryan works with the preowned vehicles with Beck & Masten. The dealership is extremely family oriented, from the Sales Manager to the Salesman to the financial department. Everyone seemed to have my best interest in mind. Again, I HIGHLY recommend asking for RYAN if you are interested in a great sales experience and a wonderful vehicle.We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Beck & Masten Buick GMC North was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information. Sincerely, Andrew Martinez, andrewm@beckmasten.net
Would Not Give a Single Star
by Victoria on 01/26/2021updated 02/02/2021Horrible experience so fas, is been almost a month since I bought a truck there. The finance guy made me digital sign that contract 3 times. When I got to the house I checked the digital drive they give you now instead of paper. Only to… find out that the amount that was agreed between the salesman and me was different. Also the extended warranty that the finance guy sold me was wrong too. He told me that it was going to cost me $2700 and contract is another amount. I also got charged for a security system and aftermarkets. I only had a spray liner for $599 NOT $898. They also send another amount of money to pay off my trade in. Don’t really know why the salesman had me on the phone with Honda for 40 minutes telling me that it was crucial for them to know the pay off amount. They end up sending another amount and used my left over money for the gap insurance to pay it off. I’ll tried calling them but is been almost 2 weeks and nothing. So not happy, love the truck but not happy!We appreciate you taking a moment to leave this review detailing your recent visit. Please reach out to me directly whenever you have a free moment as I’d like to hear more about what happened and work together to come to a resolution that improves your experience. Sincerely, Andrew Martinez, andrewm@beckmasten.net
We appreciate you taking a moment to leave this review detailing your recent visit. Please reach out to me directly whenever you have a free moment as I’d like to hear more about what happened and work together to come to a resolution that improves your experience. Sincerely, Andrew Martinez, andrewm@beckmasten.net
“Lola”
by Stephanie Hamm on 12/20/2020AK was an amazing salesman. He got us a great deal on a beautiful Yukon Denali that we love and made it a fun experience. Thank you Beck & Masten team!Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information. Sincerely, Andrew Martinez, andrewm@beckmasten.net
Very refreshing and positive experience
by Outstanding service on 12/09/2020Recently bought a new GMC at Beck and Masten. We were tested with respect and professionalism through out the entire purchase process. Salesman Ian and sales manager Kenny helped us find exactly what we were looking for at a very… competitive price point. We could not have been more impressed. No pressure. No hassle. Very satisfied with our purchase and the level of customer service we were shown.It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and we're glad to hear that was the case for you on your recent visit to Beck & Masten Buick GMC North. Thank you so much for your business and please let us know if there's anything else we can do for you. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information. Sincerely, Andrew Martinez, andrewm@beckmasten.net
Awesome Customer Service
by Flemingo on 09/08/2020I have experienced great customer service for myself. You don't find that much anymore. Our salesman was Terry. He is absolutely amazing. He took his time and helped us find exactly what we were looking for. I appreciate the patience… especially on a hot day.It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information. Sincerely, Andrew Martinez, andrewm@beckmasten.net
Great service
by Great friendly service on 05/22/2020I walked in the door, I went strait to the top and asked for the sales manager from the start, was well taken care of and will be a return customer in the future and send anyone there, I spotted a truck I liked online and asked about it… told them where I wanted my numbers to be and they gave me a fantastic deal, great friendly serviceThank you for taking the time to submit this awesome feedback. Hearing that you received excellent service from one of our sales team members is always encouraging and reassures us of our commitment to our customers. We hope that you enjoy the new ride and we look forward to doing business with you again in the future. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information. Sincerely, Andrew Martinez, andrewm@beckmasten.net
Total Satisfaction
by Total Satisfaction on 11/23/2019We recently purchased a new GMC Sierra Denali pick-up truck from John Gerges. He previously sold us a new vehicle in 2015 and we personally contacted John to assist us on this new purchase due to his outstanding prior service John was… knowledgeable in all aspects of the vehicle we were pursuing, answered all our questions, knew all the intricate details of the vehicle, took an inordinate amount of time programming & setting up the vehicle. In addition, John made himself available via phone/text whenever we needed assistance. We will be purchasing another new vehicle in 2020 and of course we’ll call on John again to once again make our experience stress free, smooth and fun. All staff we came in contact with were professional and courteous.We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Andrew Martinez, andrewm@beckmasten.net
New var sales
by J Lemmer on 11/07/2019updated 11/12/2019Cody took excellent care of my wife and I. Very patient and helpful.Thank you for your great review! We're glad to have Cody on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Andrew Martinez, andrewm@beckmasten.net
Beck & Masten
by Great service Marcus Brown on 11/09/2019Thank you Marcus Brown for your great customer service, genuineness and follow through. Buying a car is a very stressful process and you made my experience easier by your honesty and helpfulness. Since my purchase of the 2014 Ford Escape,… you’ve made yourself available with any situation and question I’ve had. I’m appreciative of your guidance and great customer service.Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Andrew Martinez, andrewm@beckmasten.net
Excellent customer service experience!🙌
by Carleatha Lozada on 10/16/2019Mr. Mark Croom, the internet sales manager went above and beyond the call of his duties to meet my needs and they were definitely met! I purchased a beautiful vehicle on October 15, 2019. When I came to pick up the vehicle, it looked… Stunning and Sparkling and a red bow was placed on the hood which made it Eye Candy. The entire process was painless and swift! Hector in the design accessory department and Caesar in the finance department was great and swift as well! I left a very happy customer and I Definitely Will Be Back and I highly recommend this dealership! Thanks everyone! Everyone I encountered was nice, pleasant, and professional! I really enjoyed my experience here! Again, Thank you Mr. Mark Croom for going above and beyond the call of your duties! 🙌👍Hello Carleatha and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Mark was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Andrew Martinez, andrewm@beckmasten.net
2019 2500hd Denali
by jimmy on 08/02/2019Great salesman Manny Dewar went out of his way to make me a happy customer.Thank you for your great review, Jimmy! We're glad to have Manny on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Andrew Martinez, andrewm@beckmasten.net
Will buy my next truck from them as well
by Carlos on 05/14/2019Great experience with my salesman, Cesar Villanueva. I've never had a bad experience either on the sales floor or in the service department and will not hesitate to go back to them when it's time to trade in my lease truck.Thank you for your great review, Carlos! We're glad to have Cesar on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Andrew Martinez, andrewm@beckmasten.net
No games. Straight to business.
by Typeson3 on 04/11/2018I went to 3 other dealerships before Beck Masten. They all played the usual salesman game where they hold your keys even after theyre done appraising your trade-in so you cant leave. Got tired of all those places and Beck Masten was my… last stop of the day. Robert Smith was my salesman. He came back after 10 minutes of checking out my tradein and gave me my keys back which surprised the hell out me. I looked at him funny and asked, youre not gonna keep my keys like all salesman do? He said they dont conduct business like that at this dealership. He went straight to the point and asked if I had all my numbers in order. Id already been to 3 dealerships at that point and knew the ballpark numbers on my out-the-door price. Fast forward, I was done with my deal and was driving home a couple hours later happy that I was done with this car buying experience. Normally, I absolutely hate the car buying experience because salesmen are usually the sleeziest kinds of people to deal with. Not at Beck Masten. Theyre all business and no foolishness. I can see why theyre the #1 GMC dealer in Texas. If you do your homework ahead of time like I did and know exactly what you want, go here and let them close the deal for you.Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Robert's efforts have made the difference in your car buying experience. We thank you for trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! Best regards, Melynda Lewis, melynda@beckmasten.net
We acknowledge your review and are currently looking into the events you’ve detailed.
by Beck & Masten Buick GMC North on 04/04/2023