Beck & Masten North GMC Buick
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Volume Dealership lacks true customer service
Written byon 04/01/2021
To keep this short, I was able to get the truck I wanted at the price I wanted. The waiting and lack of communication from sales/finance was a joke. I was truly “just a number.” Would I return? Probably and now know what to expect.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
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Andrew Martinez on 04/05/2021
Dealer Response
Thank you for taking the time to share your recent experience at Beck & Masten Buick GMC North. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you.
Sincerely,
Andrew Martinez, andrewm@beckmasten.net
ReportAndrew Martinez on 04/02/2021
Dealer Response
I am terribly sorry to hear about the negative impression you got during your recent visit at our dealership. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance.
Sincerely, Andrew Martinez, andrewm@beckmasten.net
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