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Beck & Masten North GMC Buick


11300 FM 1960 Rd W, Houston, TX 77065 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Sleazy [non-permissible content removed]
Written by Travis P on 06/13/2022

Apologize for the lengthy thread. But I thought I should pass along the helpful information. We leased 2 vehicles from Beck and Masten GMC in 2018. We opted to finance one vehicle last September/October when the lease was at the maturity date, being that the residual value (pre-negotiated payoff price) was an excellent value. This process went through without a hitch. In and out in about an hour. The second vehicle’s maturity date was due this month. Again, with the residual value being such a value, we wanted to purchase our second vehicle. This time, we were wanting to purchase the vehicle in cash (check) without the finance charges. Especially seeing how the APR/finance charges have increased exponentially this year with the current state of the economy. We go into the dealership, and we’re out with a sales rep within 20 minutes or so. We informed him of our intentions, and how we were wanting to purchase our leased vehicle in “cash”, no financing. Fine. He asked me if we wanted an extended warranty to which we declined. He said, ok, one moment. He then walked me over to the used portion of the dealership to meet his sales manager. The sales manager informed me, that he was offering a certification/extended warranty to the tune of $1250 dollars. I declined. He said that in order to purchase the vehicle, that the certification/extended warranty was a requirement to purchase the vehicle through Beck and Masten. I explained that I just financed my truck last September/October, and this wasn’t a requirement. He said now it is. I asked to speak to his manager at this point. He walked me back over to the sales floor in new car sales and was greeted by another sales manager or possibly the GM, Parrish Hadley. He explain that I had to purchase this same certification/extended warranty through their dealership. I informed him that this wasn’t a requirement when I purchased my truck, just last year. He said that the policy changed last year. I said that’s quite convenient. He stated that I could always just send GM a check. I was livid at this point, and informed him that because I wasn’t financing a vehicle through GMC, that they were trying to get something off of me because I was wanting to pay cash. He said that it wasn’t the case. I asked for my keys at this point and left.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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Beck & Masten Buick GMC North on 06/15/2022
Dealer Response
I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Andrew Martinez, andrewm@beckmasten.net
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