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Beck & Masten North GMC Buick


11300 FM 1960 Rd W, Houston, TX 77065 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Would Not Give a Single Star
Written by Victoria on 01/26/2021
updated 02/02/2021

Horrible experience so fas, is been almost a month since I bought a truck there. The finance guy made me digital sign that contract 3 times. When I got to the house I checked the digital drive they give you now instead of paper. Only to find out that the amount that was agreed between the salesman and me was different. Also the extended warranty that the finance guy sold me was wrong too. He told me that it was going to cost me $2700 and contract is another amount. I also got charged for a security system and aftermarkets. I only had a spray liner for $599 NOT $898. They also send another amount of money to pay off my trade in. Don’t really know why the salesman had me on the phone with Honda for 40 minutes telling me that it was crucial for them to know the pay off amount. They end up sending another amount and used my left over money for the gap insurance to pay it off. I’ll tried calling them but is been almost 2 weeks and nothing. So not happy, love the truck but not happy!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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Andrew Martinez on 02/08/2021
Dealer Response
We appreciate you taking a moment to leave this review detailing your recent visit. Please reach out to me directly whenever you have a free moment as I’d like to hear more about what happened and work together to come to a resolution that improves your experience. Sincerely, Andrew Martinez, andrewm@beckmasten.net
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Beck Masten Buick GMC North on 02/02/2021
Dealer Response
We appreciate you taking a moment to leave this review detailing your recent visit. Please reach out to me directly whenever you have a free moment as I’d like to hear more about what happened and work together to come to a resolution that improves your experience. Sincerely, Andrew Martinez, andrewm@beckmasten.net
Report