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Beck & Masten North GMC Buick


11300 FM 1960 Rd W, Houston, TX 77065 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Worst experience ever!!
Written by Very upset customer on 02/12/2022

Worst experience ever. I found the exact 2021 Yukon I wanted. Submitted all information through their website to purchase the vehicle. Obviously they ran my credit. When I called to set up arrangements for delivery they told me the price of the vehicle was wrong on the website and that the correct price was about $10,000 more than what the website said. The interest rate and term was wrong, they said they could not deliver the vehicle, even though the website said they would deliver to my address. I was charged $1,695 for delivery on the summary of total purchase price their website had broken down to show everything I was being charged for. So, needless to say we did not purchase the vehicle due to it being 8 hours away and $10,000 more. They dropped my credit score from a 797 to 700 and they refuse to take the hard inquiry off of my credit history even though every reason we bought the vehicle for was a lie and fraudulent.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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Beck & Masten Buick GMC North on 02/14/2022
Dealer Response
Here at Beck & Masten Buick GMC North, we are committed to providing a pleasant shopping experience, and that always starts with great customer service. From your feedback, it is clear you were not treated with the respect and courtesy you deserve. I would appreciate the opportunity to make things right. Please contact me at your convenience. Sincerely, Andrew Martinez, andrewm@beckmasten.net
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