AutoNation USA Katy
Customer Reviews of AutoNation USA Katy
Review type:
I bought a car!!
False Advertising
by False advertising on 10/02/2020AutoNation USA advertises a 5day, 250 mile, money back guarantee, no questions asked. This is either false or I was lied to by management. I purchased a vehicle on Thursday 9/24, Friday 9/25 the power steering locked up on me and wouldn’t… let me turn, had I been on a highway or had there been other cars around, I could’ve had an accident. I called on Saturday 9/26 and spoke with a salesman, I told him I was considering returning the car. He urged me to at least let them check it first, I was already scheduled to come by in Monday 9/28 to have the front tires replaced, and I was told I’d still be within the 5 day warranty, so I thought fine, I’ll bring it by Monday 9/28. I took the car to my mechanic and really thought it over and decided it would be best to return the car, having the car act up and nearly cause an accident within 24hrs was too sketchy. I came back Monday 9/28 to return the car I’d bought on Thursday 9/24. I was told I couldn’t return it, it was my car. I spoke with the manager and was told the 5th day of the 5 day warranty doesn’t count, it’s company policy that it has to be brought in BEFORE the 5th day. Then why have a 5 day policy? I’ve never heard of such a thing, you don’t have a 30day warranty that only covers you for 29days, if they aren’t going to honor the 5th day of a 5 day warranty, then it isn’t a 5 day warranty, it’s 4 days. I’m not sure if this really is their policy or I was lied to, regardless it’s ridiculous I wish I’d never trusted them when purchasing a vehicle.Hi, we appreciate you taking the time to respond. The staff at AutoNation USA Katy take our reviews very seriously. Please call our General Manager at (832) 436-0599 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
2009 Jeep Wrangler
by Erika Rod on 09/28/2020I went to see the Jeep in September 5 and was told that they had just gotten the Jeep. Therefore, they would have to fix a few parts, replace the front bumper and try to fix the Plastic faded fenders to look better. I signed the paperwork… on September 7 and I was told that as soon as they finished with replacing the parts that they will let me know. I just went yesterday, September 26, to pick it up. The Jeep was not even detailed from the outside or even washed. The fender still looked faded so I really don’t know what they did to it all this time with the Jeep there . I bought a used truck a few months ago at Auto Nation Toyota Gulf freeway and they gave me the truck clean from inside and outside and I didn’t have any issues with them. I have been to other dealerships to buy new cars and they always give me the car clean and shiny. I was really disappointed with the condition of the car when it was finally handed to me, after several weeks. I was expecting a lot better from your dealership.Purchased and sold a vehicle
by Amy Burke on 09/26/2020Originally I purchased a vehicle from AutoNation. At that time I chose not to trade in my SUV because I was purchasing more of a recreational vehicle(convertible that was not intended to drive daily). The purchasing process was extremely… easy! The staff was excellent. After about 2 months, I considered selling my SUV. I went back to AutoNation. I had done my research and knew what my Nissan Pathfinder platinum edition was worth. Their offer price was more than I had expected. I never even had to haggle! They purchased my car on the spot. My loan was paid in full and I received a check in my hand for the extra before leaving their lot.Hello Amy, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Call for Karla!
by MiilanH on 08/18/2020One of the least stressful and seamless experiences I’ve had when purchasing a car. My awesome sales woman Karla was very patient, transparent, and professional with her service. It honestly felt like a friendly neighbor was helping me get… a car, not an employee of a dealership. Thank you again to the great team at Autonation of Katy!SUV Purchase
by GL450 me on 07/20/2020Friendly staff , just a bit unorganized , a lot of unecessary red tapeHello, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (832) 436-0599 to discuss what we can do to help.
Selling vehicle
by Xxxxxxxx on 07/03/2020updated 07/10/2020Quick, professional and felt like I was dealing with someone I could trustThank you for taking the time to share your feedback with us. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Nice work
by Maniper on 06/26/2020They did a great job installing the window tinting, but they took a lot more time than what they told me. I had the first appointment that morning and was told it would be done in about an hour, but I was there over two hours.Robert was awesome
by Kwinning on 06/24/2020Robert gave me the best price on my trade in even after we told him we were not purchasing from him.On the Money, On the Price, Great Service
by MadmanAudi on 06/06/2020Completely enjoyed my experience from start to finish. Purchased a 2018 Audi S5. Loved my sales person, was very helpful and provided any information, any time that I needed. Go AutoNation!!2016 Ram Rebel
by HallerRebel on 06/06/2020I had a great experience purchasing my first truck from yall. George was easy to talk to, upbeat, and not pushy for the sale at all. I actually didn't know I was going to leave with the truck when I arrived, but thankful I did. They even… bought my jeep for way more than I thought I would get for it. Im totally satisfied. Thanks AutoNation USA Katy!i would highly recommend your sales agent
by fredieo on 05/30/2020updated 06/05/2020it was as great experience. The sales person went above and beyond his normal duties to keep his commitment to helping me obtain a second key for our car at no cost to me. I really appreciate itFredieo, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation USA Katy. Feel free to stop by if you ever need any more help.
Sold my Truck with Ease
by TexasRex on 05/22/2020Best experience I’ve had selling a vehicle! I received a quick fair price and was in and out Of the dealership in no time. I’ve never encountered a more professional salesman in a dealership than Robert, his colleagues could learn… something from him they all acted like emotionally abused kids.Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
AC Compressor Service
by gbmoney01 on 04/26/2020Fast start I just wish that they had the right tools to do the job on my Malibu. I would consider going back if they invest in more tools to do the jobs. Kind and friendly staff.Thanks for the feedback. We strive to provide excellent service to our customers at AutoNation USA Katy. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (832) 436-0599 to discuss what we can do to help.
manager
by stumo4475 on 04/21/2020RJ was great to deal with, very professional would recommend dealer to friends and familyThanks so much for the warm recommendation of the team here at AutoNation USA Katy. Drive safe, and we'll see you on the road.
Very impressed
by SeanzyD on 03/27/2020So far, my entire experience with AutoNation has been nothing but fantastic. First rate on every level. The best car buying experience I have had. Thank you!!Second try with review form.
by JE Great Job on 03/21/2020Both Bob and the repair staff performed above my exceptions. The car looked like new and ther were no areas where the magnet did not pull toward the area of repair. the workmanship was as promised.Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Used car
by john4som on 03/12/2020After we pay don't expect any customer services. I try to call our sales rep he never return my call. I called the dealer they told me he is sick and they will give him my message but no one call. I was calling for the second set of key.Thanks for leaving us this response. If you are willing, please call our General Manager at (832) 436-0599 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Review
by Debbie7 on 03/06/2020Overall it was a great experience, it could have been exceptional if the wait to sign all the documents could have been quicker, I had to leave and come back the next day to finish my paperwork because it was such a long process.Debbie, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation USA Katy! Don't hesitate to call us if you ever need anything. Be safe on the road!
Quick Oil Change
by silvauh60 on 02/13/2020Dropped my truck off, ran an errand, and vehicle was ready that quick.Hi, thank you for your positive review. We're happy to have been of service to you! Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil change
by Joseph G on 01/31/2020Terrible service no tire rotation wrong stick for next oil change was place on my car no detail diagnosis doneHi Joseph, thank you for bringing this matter to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (855) 534-1362. We hope to hear from you.
Vehicle purchase
by pink1546 on 01/28/2020Once they found out that I was paying cash for the car they were not helpful at all because their words they were not making any money off of the car. They gave us one key and the top cover was so worn the key could stop working at anytime… and they said there was nothing they could do. They had said before in writing that they would work again on the scratches on the hood but once again stated that due they weren’t making any money so they said it was a different manager so now they would’nt. Marisol was the sales rep and she sent it in writing several times that they had agreed to cover it per the managerHi, thank you for leaving this detailed feedback about your experience with our dealership. Please call our General Manager at (855) 534-1362 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Chevrolet Silverado 1500
Ram 1500
Toyota 4Runner
Toyota Camry
We make it easy - we'll buy your car with a check that you can deposit the same day, our 1Price Pre-Owned Vehicles come with a 5-day return policy*, we can sanitize your vehicle for your safety and we even offer free home delivery**. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details. **Home Delivery available at select locations.
- Complimentary Coffee
- Complimentary WiFi
Hello Andrea, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Neil Snied on 05/08/2025