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AutoNation USA Katy


15625 Katy Fwy, Houston, TX 77094 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (142) No (6)
Service Rating
Recommend:
Yes (11) No (2)
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Dealership Sales Review

1 out of 5 starssales Rating
False Advertising
Written by False advertising on 10/02/2020

AutoNation USA advertises a 5day, 250 mile, money back guarantee, no questions asked. This is either false or I was lied to by management. I purchased a vehicle on Thursday 9/24, Friday 9/25 the power steering locked up on me and wouldn’t let me turn, had I been on a highway or had there been other cars around, I could’ve had an accident. I called on Saturday 9/26 and spoke with a salesman, I told him I was considering returning the car. He urged me to at least let them check it first, I was already scheduled to come by in Monday 9/28 to have the front tires replaced, and I was told I’d still be within the 5 day warranty, so I thought fine, I’ll bring it by Monday 9/28. I took the car to my mechanic and really thought it over and decided it would be best to return the car, having the car act up and nearly cause an accident within 24hrs was too sketchy. I came back Monday 9/28 to return the car I’d bought on Thursday 9/24. I was told I couldn’t return it, it was my car. I spoke with the manager and was told the 5th day of the 5 day warranty doesn’t count, it’s company policy that it has to be brought in BEFORE the 5th day. Then why have a 5 day policy? I’ve never heard of such a thing, you don’t have a 30day warranty that only covers you for 29days, if they aren’t going to honor the 5th day of a 5 day warranty, then it isn’t a 5 day warranty, it’s 4 days. I’m not sure if this really is their policy or I was lied to, regardless it’s ridiculous I wish I’d never trusted them when purchasing a vehicle.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Sofia Peters on 10/08/2020
Dealer Response
Hi, we appreciate you taking the time to respond. The staff at AutoNation USA Katy take our reviews very seriously. Please call our General Manager at (832) 436-0599 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
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