Customer Reviews of AutoNation Toyota Gulf Freeway
Review type:
Five-Star Review for Abdul Aziz at AutoNation Toyota
Rachel and Taha
by AJGOTAGRTCAR on 08/18/2020Great team combo supportive and knowledgeable2017 4Runner 60K service
by Don Green on 08/04/2020Service Manager Russ Kloskin has been my Service Rep for years and is now the Service Manager. I applaud AutoNation for promoting Russ to his new position. This service appointment for my 2017 4Runner was like all the others in the past,… perfect. I take pride in keeping a well serviced vehicle and the service staff under the leadership of Mr. Kloskin continues to do that. Because of professionalism of the entire service staff I drive long distances with confidence that my vehicle will take me to my destination safe and without incident. Thank you AutoNation for having a well managed service department we customers can depend on.Tire Problem
by texas952 on 07/21/2020I had a low tire and went in thinking I needed air, turns out I had a nail in the sidewall, AGAIN. Since all four of my tires were in different stages of wear and I knew they needed to be replaced by the time it need inspection in… December, I decided to just put a new set on. Allyce Bass helped me pick out a good set I could afford and quickly got them installed and balanced and I was on my way.Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Toyota Gulf Freeway. If you ever need help, just give us a call. Happy motoring!
Toyota Tacoma Truck Double Cab
by Ray on 07/15/2020It was a hassle free car buying experience. Our sales person Pratiik was very nice & Knowledgeable..Thanks Pratik.Hello Ray, it means so much to us that you chose our dealership! We are pleased to hear you had such a positive experience with our team. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Service Department
by Angie8249 on 06/23/2020Felipe was very helpful and sympathetic to my issue. He mafe my service experience very positive. Thank you FelipeThanks for the feedback. We strive to provide excellent service to our customers at AutoNation Toyota Gulf Freeway. If you'd like, please contact our General Manager at (713) 489-2097. We'd appreciate the chance to make your experience a five star one.
Car repair
by Laura R on 05/22/2020updated 06/01/2020I requested work that had previously been recommended. It was completed timely. A loaner car was offered and gladly accepted. Additional service was recommended for a later date with mileage recommendations to consider. I will definitely… come back for those services.Prius C Service
by Prius C on 09/22/2019Great customer service, Auto Nation received my vehicle without a previous appointment due to brakes not working and performed the 120,000 miles service. Got my vehicle back the same day and now runs like a brand new. Thanks Tu for taking… care of my carAni rocks
by Sam1954 on 09/05/2019Best experience ever at any car servicing place. Ani was so nice and actually explained item by item what my car needed and price and then at then end she went thru it again. She is a toyota rock star. Plus my car was serviced well .Service
by Sylvia Jaso on 05/13/2019updated 05/20/2019Good. Except the guy that helped me was asleep when they got finished with my car!Hello, and thank you for the positive rating! We will take your comments into consideration for future improvements. If you have any questions or concerns, please feel free to reach out to us directly. We hope to see you again soon!
Scheduled service
by Tundraowner on 05/07/2019I made a appointment for regular scheduled service and was very pleased with my visitHello, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Service Rep Thomas
by Tyler41 on 04/18/2019My service rep was very courteous and kept me informed on the whole process which I appreciated. However the problem with Entune was not fully fixed. So in a nutshell, very happy with my Rep not so happy with the outcome. Toyota's… hotline and also the dealership didn't know about the mandatory update that was appearing on my Entune.Oil Change Appointment
by betsygirl on 04/11/2019I always enjoy taking my car in to the dealership because if is never a long wait and the Service Advisors are the best. My Service Advisor I had for my latest service appointment was Felipe and he was Superb!!!! The department was running… a bit behind and Felipe kept me updated on what was going on and why it was taking a little longer than usual. He made me feel like I was his only customer at that time and took extremely good care of me. I will be asking for him personally next time I take my care in for service. Kudos!!Thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Gulf Freeway! Please don't hesitate to reach out if there's anything additional we can do for you.
Car Repair
by Carnet1234 on 03/29/2019Always helpful and fast. Thank you for fitting me in.We're very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Great Experience!
by Nancy Vega on 03/23/2019David Garcia was attentive of everything I wanted in my Rav4. Very helpful I would recommend him to my family and friends.Congratulations on your new Rav4! We're happy to hear David was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, AutoNation Toyota Gulf Freeway
Jose is a great service advisor
by MakelyS on 03/07/2019He always helps my family and I out and makes sure our experience is a great oneMaintenance
by jojored123 on 02/01/2019Overall it’s ok waited longer than I wanted to. The guy who took me to my car promised to text me information about a clear bra for the front of my Rav 4 he never texted me and my car had smudge marks on it when they brought it to me.. Also… waited a long time when I got there for someone to come and get my car the guy who was suppose to come help me never came he was very like not interested or too lay back did not seem to care never made eye contact with me told me he was going to lunch he was not in the momentGreat Experience
by DianeB. on 01/31/2019While traveling I had an issue with my truck that I wanted checked out before I traveled home. I came in without an appointment and was still out the same day. Thank you, Robert and the rest of the service team!Experience at dealership
by UnhappyCust on 01/18/2019updated 01/24/2019Not too happy. Was pressured into buying a truck I did not want. Stopped by the dealership to look at the used vehicles. Ended up buying what I thought was an economical vehicle. After adding it the my insurance my premium skyrocketed.… Took advantage of the dealerships 5 day return policy after learning of the high insurance premium. Salesman kept pressuring and pressuring me to buy a vehicle. Now I have a large payment that I cannot afford. Very upset with the pressure put on my that ended up causing me to make a huge mistake. Never will I recommend this dealership to any of my family and friends. Even added extras like car care which I told them i did not want. Only wanted GAP insurance. But finance guy lied to me and added the car care with gap causing an even larger payment. Very unhappy with my experience.We're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (855) 540-4854. We look forward to hearing from you.
Recalls on 2009 Toyota Corolla
by Necer07327 on 01/18/2019The experience at Autonation Houston, Gulf Frwy was easy. I dropped my car off for 4 recalls but only 3 were done. Parts ordered for airbag recall and I'm waiting for Jose to call and schedule the appointment.Abid Bhatti AutoNation Toyota Gulf Freeway
by David Moore on 01/17/2019We were a returning customer of abids. He is very professional and does not act like the typical car salesman. I highly recommend giving him your business, you will not be disappointed.engine light came o
by AutoNation on 01/15/2019Quick and very easy to deal withWe are happy you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Shahrufh, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of AutoNation Toyota Gulf Freeway and we hope to be of service again in the future.
by Rowan Tanner on 05/28/2025