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AutoNation Toyota Gulf Freeway


12111 Gulf Fwy, Houston, TX 77034 (map)
Today closed
Sales Rating
Recommend:
Yes (35) No (4)
Service Rating
Recommend:
Yes (33) No (8)
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Dealership Sales Review

1 out of 5 starssales Rating
Experience at dealership
Written by UnhappyCust on 01/18/2019
updated 01/24/2019

Not too happy. Was pressured into buying a truck I did not want. Stopped by the dealership to look at the used vehicles. Ended up buying what I thought was an economical vehicle. After adding it the my insurance my premium skyrocketed. Took advantage of the dealerships 5 day return policy after learning of the high insurance premium. Salesman kept pressuring and pressuring me to buy a vehicle. Now I have a large payment that I cannot afford. Very upset with the pressure put on my that ended up causing me to make a huge mistake. Never will I recommend this dealership to any of my family and friends. Even added extras like car care which I told them i did not want. Only wanted GAP insurance. But finance guy lied to me and added the car care with gap causing an even larger payment. Very unhappy with my experience.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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autonation on 02/01/2019
Dealer Response
We're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (855) 540-4854. We look forward to hearing from you.
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