Customer Reviews of AutoNation Toyota Gulf Freeway
Review type:
Five-Star Review for Abdul Aziz at AutoNation Toyota
by Shahrufh on 05/23/2025
I had an absolutely exceptional car-buying experience thanks to Abdul Aziz at AutoNation Toyota. Despite walking into the dealership quite late in the day, Abdul welcomed us warmly and went above and beyond to help me find the perfect car.… His professionalism, patience, and dedication truly stood out.
He took the time to understand exactly what I was looking for and managed to find me a beautiful 2025 Toyota Corolla with an amazing deal that fit my budget. I was genuinely impressed by how effortless he made the entire process feel.
Abdul’s outstanding service reflects so well on AutoNation Toyota, and I want to sincerely thank the dealership for having such a wonderful team member. I’m incredibly happy with my new car and deeply grateful for the care and attention Abdul provided throughout the experience.
Highly recommend Abdul Aziz to anyone looking for top-notch service and a stress-free car buying journey!
275 reviews
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Sales
by DonnaMM on 11/26/2018The salesman was Jeremy he was outstanding in what he does. Jeremy did exactly what he said. There was no run around which I love . The best experience I had.Parts recall repair
by Thankful on 10/26/2018I visited this location for a parts recall. I originally spoke with the 800 number on the recall postcard who set everything up. Upon arrival it didn’t seem like any of that information made it in to the right hands at this location… regarding appointment time etc. I was very impressed at how quickly they rectified the situation, got me into a loaner vehicle and still had the repairs completed on the car in 1/2 a day. I also very much appreciated that my car was washed and sparkling when I came to pick it up. Thank you to service advisor Arnold and team for putting things very quickly right.Installed tinting and checked a recall item.
by Prius 2018 on 10/05/2018My car had a recall item, I took it to Autonation Toyota. I made an appointment, while there. I also asked Felipe Toyota service representative to install tinting on my car. He made an appointment for the next day. My car was ready before… the time that Felipe promised to have the car ready. I am very happy with the service performed and the courtesy of the Toyota personel.John Casper
by Johnnie on 08/30/2018Very poorly managed organization, went in for Recall on Air Bag, service person told me to have a seat in waiting area while they checked for parts. He said if in inventory they would fix the malfunction approximately three hours, I said I… would wait. After two hours of waiting the service call for me to tell me they didn't have the part and my car had been setting in the parking lot all that time, ha said he was sorry. Didn't tell me what the next steps would be to get the critical recall fixed. So I left, I can't believe they can stay in business with the currently managed organization. I'm in the market for a new SUV for my wife but it won't be with any Auto Nations facilities. Disgraceful!New car purchase
by C @ Houston on 08/24/2018The people in the dealer are friendly and honest.Alignment Issues / 'Showroom' Detail Service
by Robert W on 08/14/2018What a total nightmare I've had with this place. Needless to say, I will not be returning. It all started a few months ago when I took my truck in for it's 10K mile service. I waited 4+ hours for the service to be completed for a basic… PM. For my trouble, I was given a free 'Showroom' Detail for my next visit. Fast forward to yesterday, when I took my truck in to have the alignment checked. The alignment trouble started happening right after I got my truck back from the previous PM. Keep in mind my truck has less than 10K miles on it. The service department told me the alignment problem was not related to the previous PM they conducted. I contended that the alignment problem was a direct result of the PM as it started happening right after I got my truck back. Auto Nations response...tough luck. I was charged $175 to fix something I, the customer, believed was their responsibility. To top it all off, I used my free 'Showroom' detail on this visit too. What a joke. If the finished product of a 'Showroom' detail is what I got, then I'm embarrassed for them and the vehicles on their showroom. I spent an extra 2 hours and had to go to a self service car wash to finish their job. I'd challenge everyone out there to think long and hard about putting your trust and your vehicle in their hands.Maintenence Required/ Tire Rotation
by MAlejos on 07/23/2018updated 08/06/2018satisfied with the experienceHappy customer
by Chelsea on 07/27/2018updated 08/06/2018Service is fast, friendly, and professional! Always happy with the service and employees.2018 Rav 4
by Maria Travis on 07/10/2018Salesman Abdul Aziz was outstanding. Very thorough and professional with no pressure. Taha was our finance person and he was outstanding as well.10K service
by DMack55 on 03/30/2018All went great, technician took the time find and fix a strange sliding sound that was actually coming from my side railscar purchase
by blessysa82 on 07/06/2017updated 07/14/2017Went to get a car but left with dream car. The sales rep Jhoanna took care of me. The only thing is the guy who handled the interest rate need to learn a bit on customer relations. Other than that one person everyone was awesome!Oil change and tire rotation
by perezhouse on 06/26/2017Thomas Adil – was there when we need him. I want to thank him for going beyond giving us good customer service. Great job17th time's a charm.
by AFdude412 on 05/20/2017updated 05/30/2017This was my 17th vehicle purchase in my lifetime. I'm accustomed to sending the sales person back and forth to the floor managers, like it's some kind of 'dance' to get the numbers right. Juan come right out to the table once we picked a… vehicle and shows us how he can take an extra $2600 off of the already good USAA car buying service savings of close to $3000. By all of my calculations and research, there were no further discounts available. Usually this would have taken at least 4 more trips for Juan and the sales managers. Nope. Quick and to the point. They want to earn your business. Also, our trade was a good value here as well. This was the most relaxed car buying experience I've ever had. Again, this was car purchase number 17 for me. It was so good I came back 3 days later and bought car number 18. Go see Juan Martinez! Veteran, humble, approachable, and honest.Chris
by Cheeto76 on 05/09/2017updated 05/22/2017Great customer service Chris always makes sure I'm aware of issues and what I'll need to take care of on my next visit2017 Toyota Corolla SE Purchase
by a_kmckay on 03/15/2017I was interested in the Toyota automobiles and really did not know what I was to expect to see and physically look at the Auto Nation - Gulf Freeway South at Almeda Genoa. So, I phone called and spoke to Ivonne Herebia, Sales Assistant.… She guided me on the web site and to see what was my interest which type of car and trim level. I settled on the Toyota Corolla SE and read over the options on the car. From there she explained everything about the process and encouraged me to go to the Auto Nation Dealership and see the car. Later that day, Renier "Rey" Yero, Sales Manager called me and we discussed about the car and online quote price. He made the process very easy and understandable. I arrived at the dealership and looked at the car in detail. We then made an agreeable purchase price on the car that was very much to my satisfaction and ery happy with the deal. Appreciative of the staff there that helped me after the sale to drive out the car after approval by Auto Nation.My experience
by dbelay2002 on 01/11/2017The sales person was very help full, calm and knowledgeable. He mad my expereience so smooth and easy. ThanksBest dealership and salesman
by Isokewill on 07/23/2016We have purchased 3 vehicles from here from our family salesman Vincent Nguyen. He makes sure were comfortable with the car, payments and answers all questions before going to finance. He's the best!!!!!Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Finished in under time promised
by PKHawks on 07/01/2016The service service dept is great at Auto Nation! I went in to have some recall work done after making an appt for 8:30 am that day. Julie, my service rep, greeted me with a smile. She went over the service I requested, took my keys, and… they got to work on my vehicle. Julie told me it would take around 2 and a half hours for the work to be completed. I asked for a wi-if code so that I could do some work remotely while I waited and had a cup of complimentary cafe latte. Within 2 hours, Julie had come back for me to tell me they had completed the work and it was time for me to be on my way! Yah!Good Service
by Francis73 on 06/29/2016Overall satisfied with the service. The service rep was very respectful and explained what the service entailed.10K Maintenance w/ToyotaCare
by excougar9 on 06/26/2016Good experience. This was just covered maintenance, but gives me confidence to use this dealership for other items as needed.Service At Auto Nation
by ednamattox on 06/26/2016I have been to Auto Nation several times for service online my 2013 Camry. I have always received excellent service from the Auto Nation service department.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hi Shahrufh, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of AutoNation Toyota Gulf Freeway and we hope to be of service again in the future.
by Rowan Tanner on 05/28/2025