Customer Reviews of AutoNation Toyota Gulf Freeway
Review type:
Five-Star Review for Abdul Aziz at AutoNation Toyota
Servicio a mi carro
by BrendaM on 01/16/2023Ek nombre de la muchacha que siempre me atiende es Marily y es muy amableHola Brendam, gracias por tu evaluación positiva. Estamos felices de haber sido de servicio para usted. Siempre estamos aquí para brindar un servicio excepcional a un precio excelente. ¡Esperamos que nos considere nuevamente en el futuro!
Great service
by Tam Rob on 01/09/2023Quick and friendly customer service. Went in for a oil change and tire rotation.Hi Tam, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Peaches McCroskey
by Peaches on 01/06/2023Took my car in on Tuesday evening at 6:00. Stopped by Wednesday at noon to pick up the car. The person who did the intake was not there and no one else could help us. They said it looked like the car was ready, but no one could release… it but the intake person (Sierra). The suggested we wait, but my husband was on his lunch break and we couldn’t wait. We had to return at 6:00 that evening to get the car, meaning that my husband had to leave work early for the second day in order to get my car. I would have expected better systems from such a large dealership. Having only one person being able to release a car after service seems rather antiquated.Hi Peaches, thank you for bringing this matter to our attention. If you'd like, please contact our General Manager at (713) 489-2097. We'd appreciate the chance to make your experience a positive one.
Gulf Freeway Toyota
by Richard on 01/03/2023This dealership offers efficient service with excellent communication.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great experience
by Eduardo C on 01/02/2023I had a great experience with Ryan and the finance department. Was able to get in, tell them what I wanted, and made a deal in exactly what I was looking for. Only reason for keeping one star is that the sticker on the car and sticker on… the rear view mirror indicated my vehicle’s gas tank should’ve been full but it only had a few gallons. If it gets fixed somehow then I’d gladly change the rating left here to full 5 stars.Hi Eduardo, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (713) 489-2097 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Made sure I was happy
by John Doe on 01/02/2023Annoying things here and there, just like any dealership. But overall they wanted me to be happy at the end of the day, regardless of if I bought a car with them or not.Hi John, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil Chabge
by Tmkhouston on 12/20/2022Services was done very quickly. Jose was very informative.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
I just went in to look….
by Ashley on 07/06/2022I just went in to look! I did not want to part ways with my Jeep, but knew I needed to get more of a “mom vehicle” that was baby friendly. We were quickly greeted by Francisco’s enthusiasm and great personality, it was like working with… someone you had known for years. He really listened to what I wanted and needed out of a new vehicle. You can tell he truly loves what he does, he went above and beyond. Needless to say, a few hours later I signed for my Highlander. When I came to pick it up the next day, he sat with me for over an hour to hook everything up and get my Toyota app up and running. If you want a new Toyota… go see Francisco!! When filling out all of the financing paperwork, I worked with Taha. He took away all the stress and was really informative on what was going on. There were a few issues with my bank and by the time I came in the next day he was already working with the bank rep to get it all sorted out. Overall it was an excellent experience!Hi Ashley, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great experience with a knowledgeable and kind staff
by Coby on 04/27/2022I am really thankful for the team at Autonation Toyota. They worked hard to resolve my problems. Even with supply chain woes that slow down part delivery, they were on the ball, calling and texting me updates regularly. I highly recommend… using their service department.Hi Coby, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Tacoma
by Tacoma19 on 07/26/2021Went in with a electrical problem. The tech merely hooked it up to a machine the equivalent of my battery charger and said everything‘s OK. Also sold me another battery my fifth in 17,000 miles. When I ask if they tried to isolate the draw… I was told they can’t devote that much time to a warranty repair. So I guess if do you have a cheap repairThis place might be competent to do that. But it also appears that repairing the car for the owner is anything but a priorityRegular service
by E H Qazi on 06/06/2021Jose Companno is our regular service adviser. He is helpful and nice person.Hi, thank you for your kind review; we are happy to pass along your comments to Jose here at AutoNation Toyota Gulf Freeway! Don't hesitate to call us if you ever need anything. Be safe on the road!
Autonation Gulf Freeway is a good place to do business
by RFHump17 on 05/28/2021Stopped by to look at a Tacoma and worked with Julian. He and the Sales Manager were awesome. Decided to buy on the spot. It was a pleasure.Hello, thank you for your kind review; we are happy to pass along your comments to Julian here at AutoNation Toyota Gulf Freeway! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Emergency Brake Ratchet Loosening/Oil Change.... $300
by Robin/Max on 04/03/2021Way, way Overpriced. Zero Communication (except for you wanting to "buy" the car... read: sell us a new one.) Two days for an hour's work (with appointment!) We will not be coming back. Here's what you all did... an oil change, a… little jostling and oil to the emergency brake handle. Maybe you did a $180 diagnostics, I can't tell. Skipped the tire rotation. $300.00. In a year, I'll be looking for a bigger truck. I thought we'd give your service a trial run to see if AutoNation was an "stand up" business. You were a complete and total fail. You gouged us for about $200 beyond what would have been reasonable. Enjoy the profit on this deal, there won't be anymore from us!Hello, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2097 to discuss what we can do to help.
Went The Extra Mile
by Ricken67 on 03/07/2021Mr. David took special care of our factory recall and other needs. He even washed our Highlander and we appreciate his attention to details. Will be back!Hi, thank you for your kind review; we are happy to pass along your comments to David here at AutoNation Toyota Gulf Freeway! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Oil change
by Bharatkumar on 02/10/2021Had appt, was early for appt, however took two and half hours just for oil change. I felt like I was in different world because I did not get heartily welcome. Looked like everyone was thinking business and no customer connection I went… back to that place after couple years thinking service I can receive may have gotten better, however it went worst from bad. I schedule due to discount offered in e-mail they sent.... still did not see big difference in my paying for service. They added all kind of charges to bring up the total charge. Will stay away from this place....Thank you very much for sharing these comments. Thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com. Thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Over a month wait
by Long Wait on 01/29/2021Communication was poor. It took me calling multiple times and leaving messages for someone to give me information on my car. They then went to texting me. The updates were mostly when I sent a text. All in all I wouldn't recommend them.… They are more interested in getting the tickets and slow about following up with the customer. It took over a month to get the repairs. I do have an older car so I understand parts may be difficult to obtain. They insisted that the vehicle was repaired. I still need to drive it more in order to see if the codes are really fixed. After I put more miles on the car I can then determine if I am satisfied with the work. I asked for an appraisal. The offer was grossly under the value of the vehicle.Long Wait, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (713) 489-2097 for further assistance with moving forward. We hope to hear from you in the future.
Regular Maintenance
by yolycan00 on 01/27/2021Had regular maintenance and wheel alignment. In and out in less than 2 hrs. Friendly customer service.We are pleased to hear you had such a positive experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
My experience was okay...
by Kris Roland on 01/18/2021Prior to purchasing a vehicle from AutoNation, my family purchased a vehicle from another dealership. We actually returned there several times because our experience was SO GREAT! Sadly, they didn’t have the vehicle we were looking for this… time. Thus, I found one I liked at AutoNation. I first sent an email inquiry and began corresponding. Then, I decided I wanted to see the vehicle in person. The dealership itself is a very clean looking building. The people seem friendly, but not overly enthusiastic with customer service. It was a completely different atmosphere than the other dealership I mentioned. Upon seeing the vehicle, which I really liked, I asked about price negotiations. I was unaware that this place operated like a CarMax...apparently a lot of dealerships are headed in this direction. While the salesman I worked with was helpful and informative...again there wasn’t much on the customer service side of things. I ended up leaving because I’d been there so long and had some things to take care of. When I got home, I looked up vehicles online again. I found one at the other dealership so decided to stop by there the next day. They were willing to work with me on the price and I was pretty set, but it was not the vehicle I really wanted - a Toyota Tacoma. So, when I returned to AutoNation to purchase the vehicle, I was very hesitant because there were issues with finance. They ended up running my credit three times. Also, I kind of felt like I wasn’t as important as someone purchasing a new vehicle. I understand this is just my experience, but I just want to caution people before they go in there. I definitely don’t feel like I really want to return or recommend any of my friends and family to go here. Overall, they did give me a great deal on my trade and the price of the 2016 Tacoma was reasonably priced compared to other dealerships around. However, they simply lacked in customer service.Kris, thank you for leaving this detailed feedback about your experience with our dealership. Kris Roland, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Service
by Ana reyes on 11/06/2020I bought my car six years ago and I’ve been coming to this dealership ever since. customer service is the best, i have never had any bad experience. Throughout the years I’ve been helped by many different service advisors and they all… have been phenomenal!! Big thanks to Jose campuzano for helping me on this recent visit , great service as always!!Ana, thank you for your kind review; we are happy to pass along your comments to Jose Campuzano! If you ever need help, just give us a call. Happy motoring!
Overall experience
by LuvMyCar on 10/26/2020Overall, the service experience was mediocre. I was in need of a loaner to have the recall and oil change completed and was given a rough time. Was told the car would be cleaned before picking up and it wasn’t done. The service advisers… inexperienced and not customer friendly. Wanted to speak to a manager and was on hold for 30 mins and never got to speak to him.Hello, thank you for taking the time to leave us feedback about your experience with us. Please call our General Manager at (713) 489-2097 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Dead battery
by Robram1 on 10/13/2020I went in for a simple battery exchange with a 84 month prorate warranty and the battery was used for 34 months. One hour and 45 minutes later and they could not tell me how much the battery exchange would be and was trying to charge me 75… dollars to install it. I felt like was negotiating a new car purchase . Because of this I wouldn’t want Ben consider a new car from this dealership.Hi, thank you for taking the time to leave us feedback. If you would be willing to give us another chance in the future, please reach out to our General Manager at (713) 489-2097. We would appreciate the chance to turn your experience around.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Shahrufh, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of AutoNation Toyota Gulf Freeway and we hope to be of service again in the future.
by Rowan Tanner on 05/28/2025