AutoNation Toyota Gulf Freeway
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Dealership Service Review
service Rating
Overall experience
Written byon 10/26/2020
Overall, the service experience was mediocre. I was in need of a loaner to have the recall and oil change completed and was given a rough time. Was told the car would be cleaned before picking up and it wasn’t done. The service advisers inexperienced and not customer friendly. Wanted to speak to a manager and was on hold for 30 mins and never got to speak to him.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Sabrina Guerrero on 11/06/2020
Dealer Response
Hello, thank you for taking the time to leave us feedback about your experience with us. Please call our General Manager at (713) 489-2097 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
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