AutoNation Toyota Gulf Freeway
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Emergency Brake Ratchet Loosening/Oil Change.... $300
Written byon 04/03/2021
Way, way Overpriced. Zero Communication (except for you wanting to "buy" the car... read: sell us a new one.) Two days for an hour's work (with appointment!) We will not be coming back. Here's what you all did... an oil change, a little jostling and oil to the emergency brake handle. Maybe you did a $180 diagnostics, I can't tell. Skipped the tire rotation. $300.00. In a year, I'll be looking for a bigger truck. I thought we'd give your service a trial run to see if AutoNation was an "stand up" business. You were a complete and total fail. You gouged us for about $200 beyond what would have been reasonable. Enjoy the profit on this deal, there won't be anymore from us!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Gloria Scott on 04/08/2021
Dealer Response
Hello, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2097 to discuss what we can do to help.
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