AutoNation Toyota Gulf Freeway
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Dealership Service Review
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Peaches McCroskey
Written byon 01/06/2023
Took my car in on Tuesday evening at 6:00. Stopped by Wednesday at noon to pick up the car. The person who did the intake was not there and no one else could help us. They said it looked like the car was ready, but no one could release it but the intake person (Sierra). The suggested we wait, but my husband was on his lunch break and we couldn’t wait. We had to return at 6:00 that evening to get the car, meaning that my husband had to leave work early for the second day in order to get my car. I would have expected better systems from such a large dealership. Having only one person being able to release a car after service seems rather antiquated.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Sarah Rudolph on 01/09/2023
Dealer Response
Hi Peaches, thank you for bringing this matter to our attention. If you'd like, please contact our General Manager at (713) 489-2097. We'd appreciate the chance to make your experience a positive one.
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