AutoNation Toyota Gulf Freeway
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Dealership Service Review
service Rating
Dead battery
Written byon 10/13/2020
I went in for a simple battery exchange with a 84 month prorate warranty and the battery was used for 34 months. One hour and 45 minutes later and they could not tell me how much the battery exchange would be and was trying to charge me 75 dollars to install it. I felt like was negotiating a new car purchase . Because of this I wouldn’t want Ben consider a new car from this dealership.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Sofia Peters on 10/28/2020
Dealer Response
Hi, thank you for taking the time to leave us feedback. If you would be willing to give us another chance in the future, please reach out to our General Manager at (713) 489-2097. We would appreciate the chance to turn your experience around.
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