Customer Reviews of AutoNation Ford Gulf Freeway
Review type:
Lisa Jacot
Great Experience
by WandaBl on 01/18/2023Kirk and Hugo at AutoNation in Houston were great to work with. They were efficient and on top of things. I highly recommend them for great customer service.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Gulf Freeway. We appreciate your recommendation of AutoNation Ford Gulf Freeway and we hope to be of service again in the future.
Servicio
by Jorge mtz on 01/13/2023No se termino en El tiempo esperadoHi, we are deeply disappointed by your experience at AutoNation Ford Gulf Freeway. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (713) 489-2089.
Fleet Manager
by Makoy O on 01/10/2023Jose Campuzano is our go guy for our fleet. His professionalism and work ethics highlight Auto Nation Ford great services they provide. The communication is superved.Hi Makoy, your satisfaction is our top priority. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
owner
by TTEX MAN on 01/09/2023Everyone went out of their way to be helpful, especially MckaylaHello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
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by JASMINE on 01/06/2023Very happy with services and communication given. Omar went out of his way to help me. very much appreciated.Hi Jasmine, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
AutoNation Ford
by NativeTexan on 01/05/2023Best buying experience you will ever find! Easy, fast, no haggle dealership!Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Purchase of a new 2022 Ford Escape Plug-In Hybrid Electric Vehicle
by SteveDeerPk on 01/03/2023My situation was somewhat complex, but Auto Nation Ford on the Gulf Frwy in Houston was able to work around all the complexities. I found the entire organisation to be friendly, straightforward, competent, and trustworthy. It was easy to… work with Saul, the Sales Manager, and particularly Rachel Roberts, the salesperson. She did an excellent job of showing and explaining the salient features of my PHEV. Interestingly, she had never before had the opportunity to sell a PHEV. It was amazing to me how well she could understand all the features of a very unique vehicle in such a short time!Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Gulf Freeway! We always strive to provide personable and excellent customer service. Thank you again for the review!
Worst ever
by Brayt11 on 12/31/2022They just reset my truck they don’t really fix it Ver sorryHi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2089. We hope to hear from you.
Bought a truck from them and loved the experience
by BoxingWTermi on 12/29/2022Simple and fair deal on a great truck.Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
Ford Ranger
by Danny Lowry on 12/28/2022The sales people are great at helping with the sale of my Ford Ranger. I was greatli pleased with the whole process. Thanks DannyHi Danny, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.
Jose Campuzano
by cchuber on 12/23/2022Jose was very professional and pleasant to work with. He provided a very thorough inspection of my mustang, which resulted in some additional needed maintenance. I would recommend him to all my friends.Thank you for your kind review; we are happy to pass along your comments to Jose here at AutoNation Ford Gulf Freeway! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Thank you for your kind review; we are happy to pass along your comments to Jose here at AutoNation Ford Gulf Freeway! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Oil changed
by Daniel Deleo on 12/21/2022Representatives come outside to help me.Hi Daniel, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Great service from Representative, technicians can improve
by HTownBud on 12/20/2022Techs left a rag hanging from the skid plate. My driveways was stained with oil. I understand that oil changes are a difficult task, yet the use of foldable funnels and taking off the plates prevents dripping on the truck bottom panels.Hi, thank you for taking the time to leave us feedback. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
great service
by Tim on 07/03/2022The sales staff were very helpfulHi, Tim, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Buying was super easy
by J corona on 05/18/2022I highly recommend go see Mr Paul Jones .he made my buying a truck easy.Hi, thank you for your kind review; we are happy to pass along your comments to Paul here at AutoNation Ford Gulf Freeway! Thanks again for the recommendation, and have an amazing day!
bought a truck
by jack on 05/11/2022My wife and i had a pleasant experience buying a new truck at Autonation. Giovan Acosta was helpful and easy to deal with as was the rest of the staff.Hi Jack, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Headache with their service
by LAM LAC on 09/07/2021Weird Service person, never get in touch with customer. Always answer your questions when you are face to face with them. They keeps my vehicle in 2 weeks to diagnostic with same issue in 2 years. The first 10 days, I came to them… everyday to get the answer, they keep saying like: I don’t know; the technician left early today; the technician off today;… Service assistant said I will call you or call me; text me when you want. But never got response back until you waisted your time to come see them. Especially, NO LOANER at all. And I got to rent a vehicle for 2 weeks by out of my pocket. Finally, stay away from their Service. If you don’t want Headache; waist your time; your money.Hi, thank you for bringing this matter to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2089. We hope to hear from you.
Worst service ever
by Frenchtoast on 06/11/2021They took me month just to check what was wrong whit my truck. I had to keep calling so I can find out what was going on whit my truck and when I finally got it back it was not fix correctly. I reach out and never got a call back.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Matt parker
by Mattparker on 05/01/2021EasyHi Mattparker, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service
by AlexisG on 04/25/2021I received and oil change and tire rotation, which was good. What I didn’t understand was it took 3 and a half hours.Hi Alexis, thank you for taking the time to share your feedback with us. If you need help, our team is available to talk -- safe travels!
Mr Freddie Gonzales
by Mr. Gonzales on 03/13/2021As you are well aware purchasing a new vehicle can be overwhelming at times, thanks to your salesman Giovan Acosta the process was made less stressful by his patience and knowledge of type of truck we were looking to purchase. A special… thanks to Saul Hernandez for his up beat personality and tenacity for closing out the deal. Auto Nation Ford has a gem in your young salesman "Giovan Acosta. As a loyal customer for over 25 years I am proud to recommend my family and friends to your dealership. Keep up the fantastic work.Hello Gonzales, it means so much to us that you chose our dealership! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello Lisa, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Gabi Porter on 07/31/2024