AutoNation Ford Gulf Freeway
Back to Service Reviews
Dealership Service Review
service Rating
Headache with their service
Written byon 09/07/2021
Weird Service person, never get in touch with customer. Always answer your questions when you are face to face with them. They keeps my vehicle in 2 weeks to diagnostic with same issue in 2 years. The first 10 days, I came to them everyday to get the answer, they keep saying like: I don’t know; the technician left early today; the technician off today;… Service assistant said I will call you or call me; text me when you want. But never got response back until you waisted your time to come see them. Especially, NO LOANER at all. And I got to rent a vehicle for 2 weeks by out of my pocket. Finally, stay away from their Service. If you don’t want Headache; waist your time; your money.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Showing 1 comment
Sort by:
Melissa Arellano on 09/09/2021
Dealer Response
Hi, thank you for bringing this matter to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2089. We hope to hear from you.
Report