Customer Reviews of AutoNation Ford Gulf Freeway
Review type:
Lisa Jacot
Great Car Dealership
by Mark C777 on 03/08/2021Friendly staff and a good selection of vehicles. Salesman Geo is a pleasure to work with.We appreciate you taking the time to leave us a response! Drive safe, and we'll see you on the road.
auto nation oil change
by rodneyrobles on 02/22/2021Valerie was very helpful and very knowledgeable about our car.Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
AutoNation service department.
by Charles on 02/10/2021Pleasant people, nice accommodations for waiting.Charles, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
F-250
by Jacob Lyons on 02/09/2021Great job! Did everything we askedThanks so much for the warm recommendation of the team here at AutoNation Ford Gulf Freeway.
Great Service
by grant23 on 01/15/2021I had a great experience. However, it took a little longer than I was expecting. I would definitely still recommend the service.Hi, thank you for your positive review. We're happy to have been of service to you. We look forward to your next visit! Take care!
Second time chance dissatisfied
by Guerita on 01/15/2021Horrible, just needed an oil change I was there 3 hours and 15 minutes and my car never made it to the back, I could see it when I asked is it ready yet, so I said never mind I am leaving, I have prepaid services I will try to get a… refund.Hello, we regret to hear that you had this experience with us. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Service maintanence
by Jointheir1 on 01/03/2021updated 01/08/2021Great efficient courteous service Edmond was very accommodating and had a great rapportWe really appreciate your positive review! Thank you so much for being one of our valued guests and we look forward to your next visit!
Oil change
by Jason Soto on 12/15/2020Service was amazing everyone was so niceJason, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust!
Lucy Moyer
by SportRam on 11/18/2020Cam Thomas was my sales associate. He was excellent and responded quickly to all of my texts and emails.Hello, thanks so much for the warm recommendation of Cam here at AutoNation Ford Gulf Freeway. If you ever need help, just give us a call. Happy motoring!
Service and Recall repair
by Dmmonday68 on 11/04/2020Courteous serviceWe are pleased to hear you had such a positive experience with us! Drive safe, and we'll see you on the road.
Customer
by Cedric j on 11/06/2020Jordan was my service advisor, kept me updated with vehicle work progress daily. Very understanding and lenient. Showed care and compassion with an unexpected work conditions which caused my delay in payment and picking my vehicle. I trust… this dealership with servicing my cars.Hello Cedric, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Vehicle recall
by Chris F on 10/28/2020Excellent and fast service. Very professional. Roland Villasenor was a fantastic adviser.Chris F, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Service done right
by Shineracing on 09/29/2020JD is the man. He made sure I was talking care of.2011 Explorer
by BIG-POP on 09/01/2020GREAT SERVICE!!! by all AutoNation personnel. Friendly greeting upon arrival, helpfulness in finding the waiting area, letting me know that our Service Advisor would be along shortLy (I was about 15 minutes early for my scheduled… appointment). Valerie Campo, the Service Advisor was cordial, interested in providing "Top-Notch" service and extremely competent in identifying necessary repairs and services that AutoNation Gulf Freeway could provide on a timely schedule.Great experience
by TXDad on 08/26/2020Overall awesome experience, no hassle, very fair trade in value given and amazing sale price on new vehicle. Nice professional staff!Hello, it means so much to us that you chose our dealership! We hope to be of service to you again in the future. Best wishes, AutoNation Ford Gulf Freeway
customer service
by ROSEM3303 on 08/25/2020Great customer service, Roland is a great person, attended with a smile and care of my vehicleHello, it is great to read such wonderful comments about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Great Customer Service
by Great Experience on 08/19/2020My sales rep Oscar was attentive to all of my needs and I could not have asked for a better rep. Oscar ran back and forth to insure that everything was completed in a timely manner. I was so happy I bought 3 cars from them. Raul the… finance man was also a pleasure to work with and explained everything so that I was not surprised at anything that would come my way.Hello Great, it means so much to us that you chose our dealership! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Bought a new ford ranger
by Jks17zz on 05/28/2020Bought a 2020 ranger from John. Been coming here for years and always been treated great!Jks17zz, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Gulf Freeway. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Very good service
by Christian on 05/16/2020My experience was very good and I want to thank Doug . He was friendly and very helpful. When it's time to return for my next service, I'm asking for Doug.Christian, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
We are pleased to hear you had such a positive experience with us, Christian! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Alex Salas on 04/23/2020It is a very nice person and I'm brushes to help in any way she can. I will make it to the best of my knowledge to deal with her at all times. Thank you lady have a blessed day and be safeWe appreciate you taking the time to leave us a response, Alex! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Slow and not customer concerned
by J C on 01/10/2020Did not like the way my vehicle was held for over 3 weeks for a damaged wire in door harness. I was not offered a rental and was given vague timelines of repairs. I had to do the leg work to get warranty involved to just have my vehicle… stuck in limbo there. Only one person could have any say so to what was going on and it was frustrating. To top it off one concern didnt even get done, I will say the Ford Motor warranty department helped and covered it because of my persistence and loyalty to the brand.Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (866) 483-1761 to discuss what we can do to help.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello Lisa, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Gabi Porter on 07/31/2024