Customer Reviews of AutoNation Ford Gulf Freeway
Review type:
Lisa Jacot
Excellent Service
by Fordowner23 on 03/31/2023Great experience, fast, helpful and communicated every step of the way.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service on my 2022 Ford Explorer
by Laloloco on 03/27/2023With my vehicle, only 9 months old and six thousand miles on it, the "check engine " light came on. According to the Ford Pass app, it showed a malfunction with the catalytic converter. I was not informed when I took in my vehicle, that… it would be TEN days before I got my truck back. Prolonged diagnostic, plus parts unavailability were the reasons I was given. No loaner or rental vehicles were made available during this timeHi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (713) 489-2089 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Fast - Easy - Fair
by OldBob# on 03/27/2023This was the easiest time I have ever had buying a car. I did my homework in advance and knew exactly what I wanted and what I was willing to pay for it. One quick phone call confirmed they had the car for me. On my lunch hour I test drove… and presented my offer which they accepted. A little paperwork and my wife was driving home in her new car. The sale person and sales manager were a pleasure to work with.Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil change
by Baronet on 03/25/2023Service was good but costs seemed too high. However, with the state of the economy it is hard to determine what is a fair price. $160 seems high for a simple oil change.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Good service
by Jaycano47 on 03/20/2023Went for an oil change, dropped it off and got I back in a few hoursHi, thank you for your kind review; we are happy to pass along your comments to . We sincerely thank you for your comments and appreciate your storing with us.
Used car
by Donald D on 03/08/2023I have bought several vehicles from this dealer so I went back when my son needed a car and the salesman worked a deal for me come out with the price monthly payment and APR I told him I was not going to pay that APR it was too high. He… said it wasn’t my APR just to give me an idea of the monthly payment. I said ok. I went to financing to finalize the deal and was going over the contract and it was the same high APR that I told the salesman I was not paying. So I told them to cancel the deal and I walked out. I went to another dealership and bought 2 new cars cheaper than a used car with over half the APR and cheaper monthly payments. Probably will not go back to this dealership for anything else now.Hi, We are disappointed to learn of your experience here at AutoNation Ford Gulf Freeway, but will take this opportunity to improve. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. AutoNation Ford Gulf Freeway (713) 489-2089
Great Experience
by Mel1945 on 03/01/2023The sales staff was friendly and did not apply any pressure toward the sale.Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
New Ford Edge SEL
by Donna23 on 02/28/2023My salesperson was great. He was knowledgeable and very helpful with me purchasing my new vehicle. It was a quick and easy process.Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Typical Car Dealership
by TXFord9 on 02/21/2023Typical car dealership....you get a nice salesperson but everything goes through the finance desk so the salesperson is just a liaison. The finance desk only cares about max profit and will screw you over. I was initially offer only about… 40% of the fair value of my trade-in and when I walked out and drove off they immediately call and nearly doubled the trade-in offer. The car buying process is broken and I dread it. AutoNation was "average". It would be very nice if we could just do honest business without the back and forth stuff but I suppose it's expected with car dealerships.Outstanding people but low service
by Justaguy on 02/12/2023Sales and finance staff were straightforward and easy to work with. No pushy behavior, spent all the time you could ask for. The problem is they aren’t servicing used cars before they sell them. Oil life is 40%, cabin air filter was… clogged it was so dirty, interior only got dressing and wiped the place you don’t want, the wheel. The car was downright dirty. Nothing a good detailing didn’t fix when I got it home but not what you expect when dropping $30k. Honestly this feels like every car dealer right now and this was the least bad used car I found. I’m happy with my purchase, but nostalgic for the used car dealer of 5 years ago.Hi, thank you for taking the time to leave us feedback. If you'd be willing to provide more feedback, please reach out to us at (713) 489-2089 so we can assist you further.
Scheduled Maintenance
by Enrique on 02/02/2023Excellent customer service provided by Alex, the process was quick and easy with no complications.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Recall on my truck
by Area Elivin on 01/30/2023Mikayla was an awesome service rep. She really kept me informed on the process of getting my truck back up and running. Mikayla 5 stars all the way across!!! *****Hello Area, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Oil change
by LaFonda on 01/30/2023I went in for my routine oil change and my service provider, Alex, told me that a few other services were needed and that it would probably take a couple of hours, but he also said that he would make sure that it's done as quick as… possible. So an hour later he tells me that my car was ready. Perfect timing and perfect service!Hi, we're glad you had such a wonderful experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Oil Change
by Joy Witt on 01/26/2023Very Friendly people. Alex Fuentes very helpful to help me to reset the Oil life on my car.Hello Joy, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Gulf Freeway! If you ever need help, just give us a call. Happy motoring!
Professional
by Autonation on 01/20/2023My service rep was fast to get my truck to me and was very good at his jobHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Truck Service and repair
by Davidaw on 01/20/2023very organized and completed the service in the time that was stated.Hello Davidaw, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review! Drive safe, and we'll see you on the road.
BEST SERVICE EVER!
by Yesenia on 01/20/2023Alfonso was extremely helpful when I brought in my 2018 Ford Escape. He was very attentive to detail, had answers to every question he was asked, and remained polite throughout the process. He made sure to explain what was being worked on,… and updated me promptly on the progress. The mechanics were also efficient, and did great work on the oil change, ABS, and traction issues. I was happy to hear their suggestions upon taking a look at my car. Couldn't ask for a more smooth, easy customer service experience. If you bring your car here, know you're in good hands and ask for Alonso!Hello, Thanks so much for the warm recommendation of the team here at AutoNation Ford Gulf Freeway. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Drive safe, and we'll see you on the road.
Recall
by Esmeralda on 01/19/2023I took my car in for a recall.. They were very courteous and professional.Hello, we're happy to hear you had such a positive experience with our team! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service for Ford Escape
by ir0810C on 01/19/2023It is a smooth transaction every time I take it to Alex for service appointments. He keeps me updated on all service and repair progress.Hello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Gulf Freeway. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
GREAT CUSTOMER SERVICE
by HERNANDEZ on 01/18/2023Omar was a great rep for the company...he was very professional and extremly down to earth made you feel comfortable. Everything was quick and easly explained.Hi Hernandez, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
Key Fob programming
by cinismad on 01/18/2023Fast and friendly. Had to take it in to dealership due to unscrouplous locksmith that left me a totally non-functioning car. Had to tow it to dealership and Alex took very good care of me and got it reprogrammed faster than promised.Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello Lisa, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Gabi Porter on 07/31/2024