AutoNation Ford Gulf Freeway
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Service on my 2022 Ford Explorer
Written byon 03/27/2023
With my vehicle, only 9 months old and six thousand miles on it, the "check engine " light came on. According to the Ford Pass app, it showed a malfunction with the catalytic converter. I was not informed when I took in my vehicle, that it would be TEN days before I got my truck back. Prolonged diagnostic, plus parts unavailability were the reasons I was given. No loaner or rental vehicles were made available during this time
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Piper Yost on 03/31/2023
Dealer Response
Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (713) 489-2089 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
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