Customer Reviews of AutoNation Chevrolet Gulf Freeway
Review type:
My 2024 Z51 Corvette Purchase was an exemplary experience!
Chevy Silverado
by Trennad on 02/08/2023Jose was a sweet young man who helped through the process.Hi Trennad, thank you for your kind review; we are happy to pass along your comments to Jose here at AutoNation Chevrolet Gulf Freeway! Thank you so much for being one of our valued guests and we look forward to your next visit!
Service not done
by Jay_1502 on 01/30/2023I schedule my truck for a service that it may need. I schedule by phone and ask how long it would take. The representative on the phone said one day at the most two. Fine I agreed. On the schedule day which is was Friday I took my vehicle… in early. I live an hour away from this dealership now. I was rushing for nothing. They told me they won't have an answer for me until Thursday. What! No one told me that. I ask for the same reason. I only have one vehicle. I understand they are busy but a heads up before wasting gas and time nothing. This was a lack of communication on the dearship!Hi, we regret to hear that you are displeased with your recent experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (281) 305-8940.
oil changed
by O l Messer on 01/25/2023Very friendly, made sure I was wait on, while he was busyHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Quick and Efficient Service
by Miles H on 01/20/2023I needed to get the thermostat replaced on my 2019 Blazer. I contacted Bernie within the service group and he made the process so simple. He stayed in constant contact throughout the 3 days and provided updates as soon as they were… available. Great work by Bernie. We will definitely be back when new issues arise.Hello Miles, we're happy you found our staff to be so supportive during your experience here at AutoNation Chevrolet Gulf Freeway. Don't hesitate to call us if you ever need anything. Be safe on the road!
Replaced truck battery
by Johnny gutz on 01/17/2023I like the rapid speed of the battery change. That’s how I grade the service department.Hello Johnny, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Poor communication
by AquilaMac on 01/12/2023I set my appointment up at the beginning of January and it wasn’t until today when I got to the dealership that I was told that they did not have what they needed to flush my car. Which was a waste of my time when they knew my appointment… was at 7:30am and instead of calling me the day before to tell me to reschedule they wait til I get there to tell me which I don’t appreciateHello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8940 to discuss what we can do to help.
Car Service
by Joyce T on 01/10/2023My technician was Jay. He has been my technician for years and has always given great service. When I first arrived, Jay was busy so Omar stepped up and helped me until Jay came back and took over. I am very pleased with all of my services… and very grateful that I can depend on Jay for the best advice regarding my vehicle and good service. Thank you!Hi Joyce, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Fast service
by Andrew67 on 01/06/2023Fast friendly serviceHi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
Over Priced Oil Change
by Carguy07 on 01/05/2023Appointment at 1:30, service rep was still at lunch after the appointment time.Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8940 to discuss what we can do to help.
What more can I say
by Honest Abe on 12/29/2022updated 01/03/20231. Booked an appointment by phone with a CSR for my car to be looked at while I waited only to find out that you actually don't honor those appointments. All cars have to be left 48 hours for diagnostic. Therefore, I lost a day of work for… nothing. Had to reschedule. 2. I was told that you all had loaner cars on a first come first serve basis only to find out that you actually don't have loaners available. 3. Finally got another appointment made to get my car checked out. Got the parts ordered. Services completed and picked my car up only to find white residue all over my doors, carpet and seats. 4. I picked my car up on 12/23/22 and on 12/27/22 my car is doing the exact same thing that it was serviced for.Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 305-8940. We hope to hear from you.
Best Team Ever
by A Perez on 12/30/2022This is my 1st Chevrolet Truck! I love it! I love this Dealership! From the Salesperson to the Service Team, they are GREAT! Amir took care of my truck. He updated me throughout my time there. This was my 2nd service appointment and it… was great!!!!! Thank you, Auto Nation!!!! Thank you!!!Hi Perez, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
SERVICE
by ShellyM on 12/27/2022Fast and friendly.Hi Shellym, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Service Mechanic/Technician
by Terrell on 12/26/2022Awesome experience, very professional, very knowledgeable, and very informative. Excellent customer Service!Hi Terrell, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Terrible Communication
by NeverGoHere on 12/25/2022Had to turn my truck into for service and had them take my vehicle in for almost over a month. The Rep rarely picks up the phone and when I received my vehicle back, they pinched a wire and made my fog lights stop working. They also didn't… fix my mirror that was damaged. I had to go to another auto shop for them to diagnose and fix the issue. I would never recommend nor do business with them again.Hi, we are deeply disappointed by your experience at AutoNation Chevrolet Gulf Freeway. Please call our General Manager at (281) 305-8940 for ways we can work towards resolving these issues. We look forward to hearing from you soon. Take care!
Good service!
by Ericanhousto on 12/19/2022Friendly staff! Job well done!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Good Service.
by S. Bush on 10/17/2022It was easy and convenient. They made the process easy, kept me informed. Honest, friendly and courteous. Thank you.Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Friendly and Honest
by JoAnne Eliaz on 08/03/2022Buying my car was a lot easier than I thought I would be. The process was simple and quick. When I’ve taken my car to get serviced, they’ve always explained everything to me. They were never pushy about getting me to do more than what I… took my car for. Very helpful and courteous.Hello there! We are pleased to hear you had such a positive experience with us. If you need more help, our team is available to talk -- safe travels!
Communication is Key
by Michelle Peters on 07/02/2022After a communication snafu to view the vehicle, this dealership came through and I purchased my new vehicle. Thank you to Nery our sales person for his time and service.Hi Michelle ! We are pleased to hear you had such a positive experience with us. If you need more help, our team is available to talk -- safe travels!
One price, great sales personnel, very easy to work with
by Chris Berthiaume on 06/22/2022Made appointment in advance, knew what I wanted, vehicle was ready to look at, closed the deal, all within a few hours. In my experience, that was very quick and satisfying.Hi Chris, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Totally and Phenomenally Awesome Salesman
by Bernadine Williams on 06/15/2022Adewale Adeyeba better known as Wally is an awesome salesman. He made me feel very welcome. He worked with me step by step. He explained everything he was doing. He’s one of the best salesman I’ve worked with. I will be referring him to… everyone I know. He went over every feature of the vehicle I purchased. He educated me very well on how to use all features. Thank you. It was a pleasure doing business with him.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
AC quit working
by Retired on 12/19/2021Jay and his crew were great. They found the problem with the AC, got it fixed and finished the job before expected. They always do great work. ThanksHi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chevrolet Gulf Freeway! Drive safe, and we'll see you on the road.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
by Peter Joyson on 07/23/2024