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AutoNation Chevrolet Gulf Freeway


13800 Gulf Fwy, Houston, TX 77034 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (27) No (4)
Service Rating
Recommend:
Yes (32) No (4)
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Dealership Service Review

1 out of 5 starsservice Rating
Service not done
Written by Jay_1502 on 01/30/2023

I schedule my truck for a service that it may need. I schedule by phone and ask how long it would take. The representative on the phone said one day at the most two. Fine I agreed. On the schedule day which is was Friday I took my vehicle in early. I live an hour away from this dealership now. I was rushing for nothing. They told me they won't have an answer for me until Thursday. What! No one told me that. I ask for the same reason. I only have one vehicle. I understand they are busy but a heads up before wasting gas and time nothing. This was a lack of communication on the dearship!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Nora Sutter on 02/01/2023
Dealer Response
Hi, we regret to hear that you are displeased with your recent experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (281) 305-8940.
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