AutoNation Chevrolet Gulf Freeway
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What more can I say
Written byon 12/29/2022
updated 01/03/2023
1. Booked an appointment by phone with a CSR for my car to be looked at while I waited only to find out that you actually don't honor those appointments. All cars have to be left 48 hours for diagnostic. Therefore, I lost a day of work for nothing. Had to reschedule. 2. I was told that you all had loaner cars on a first come first serve basis only to find out that you actually don't have loaners available. 3. Finally got another appointment made to get my car checked out. Got the parts ordered. Services completed and picked my car up only to find white residue all over my doors, carpet and seats. 4. I picked my car up on 12/23/22 and on 12/27/22 my car is doing the exact same thing that it was serviced for.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Rose Schmidt on 01/05/2023
Dealer Response
Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 305-8940. We hope to hear from you.
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