Customer Reviews of Advantage BMW Midtown
Review type:
Buyer
Great sales service, extremely smooth purchase
by Callum on 05/15/2022Worked with Sam in sales dept at Advantage BWM midtown Houston, provided plenty of options and listened to what I needed. Placed order for car and he reach out on several occasions with like-for-like car availabilities to expedite the… purchase. Once car arrived, extremely smooth process to get paperwork signed as he worked with finance team and branch manager to provide an enjoyable experience. Was also nice to have the branch manager come out and introduce herself. Leaps and bounds over my experiences and Land Rover and others around Houston area. Thank you!Thank you Callum for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Oil change
by YD on 05/15/2022Not understanding why it takes 3 hours when I schedule and appointment.. but see others come in after me finish before me.I apologize that you experienced this issue in service. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you. Stephen Prather General Manager sprather@advantagecars.com
Great, reliable service
by James O on 05/14/2022The dealership was very professional at handling my needs. Was able to get an oil change the day of! I was helped by my salesman Kyle and serviceman Elias. Elias was very responsive and kept me up to date on what was happening. He went out… of his way to assure my comfort.Excellent Service
by Mike H on 05/14/2022Service awe excellent, was able to check in quickly and work was completed sooner than expected. The waiting area is very nice, with comfortable seating areas and complimentary beverages and snacks.Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!
Simply Amazing
by Mayberry on 05/14/2022Kudos to Elaine and the staff of Advantage BMW Midtown . Elaine was super amazing, professional and insightful. Job well done to Elaine and the staff ! Keep up the good work , job well done .We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
Among thr mayhem, they delivered
by Newbmwowner on 05/14/2022Anybody who's buying a car in the past few months knows what a headache this has been. Dealers left and right will take advantage of the car shortage. Advantage BMW didn't... they sold the car professionally, clearly, with no pressure or… arm twisting. It honestly was a pleasurable experience and they have earned a customer for life Jasmin was phenomenal as well Thank you guysThank you for the review! We are very happy to hear that our team treated you well and was able to help you with your shopping experience. Enjoy your new vehicle and have a great day!
Superb customer service!
by L Howard on 05/13/2022Advantage Midtown Service Dept. is top notch! My agent, Stan was very detailed and honest of what services was needed! Excellent customer service!Thank you for your kind words for Stan! We are thrilled that he provided you with a great service visit. We look forward to your business with us again!
Excellent Service and Communication
by Maurice Palmer on 05/13/2022I highly recommend Stan with the Advantage Service Department. His level of customer service and communication around the status of my vehicle was beyond excellent.Thank you for your kind words for Stan, we appreciate it! We thank you for your business and look forward to your next visit!
Excellent service!
by Shane on 05/13/2022David was on top of everything, explained the process well and got my car back to me super fast! Couldn’t have asked for more.Thank you for the recommendation and kind words for Shane! We thank you for your business and look forward to your next visit!
Great Service!
by Brittney on 05/12/2022Great Service! Stan was amazing! They took care of my BMW without any issues. I was able to get a loaner car and pickup my car within a few days. Stan kept me informed throughout the whole process. Thanks, again!Thank you for your kind words for Brittney, we appreciate it! We are very happy to hear that we were able to provide you with a great service visit!
Fantastic Service Received
by Ms Joiner on 05/12/2022I came in for service on my BMW X3 with advisor Brandon Valdez and as always he was extremely friendly and knowledgeable about what I wanted and also, came in for. Very all around great guy.Thank you for your kind words for Brandon, we appreciate it! We thank you for your business and look forward to your next visit!
Barry Thomas is awesome!
by Nakia Jones on 05/12/2022Barry always takes great care of me and this visit was no different. He always explains everything in detail and keeps me posted on the Stu’s of my car. The midtown location is the best in Houston hands down when it comes to service!Thank you for the review, Nakia! We are very happy to hear that Barry treated you well and was able to help you with your visit.
Service was fine, but ride was a mess
by Local Driver on 05/12/2022Service was okay, but was challenging getting a ride to and from my office which is located nearby. For the pickup, I was told by the driver at 5:00pm he would not be able to get me for an hour and 20 minutes (even though I had scheduled… with Advantage for a 5:00pm pickup and I am only a 1/2 mile away). I’m the end I gave up on a ride and found someone to take me there. Part of the reason I go to the dealer for service instead of many of the less expensive, but well qualified local mechanics is for convenience. This experience is making me reconsider that logic.I apologize that you experienced this issue in service. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you. Stephen Prather General Manager sprather@advantagecars.com
Deceptive Tactics
by Rich a treated poorly customer on 05/12/2022I am a long time BMW owner and I am very loyal to BMW. I went to the service department today to get a few services. I wanted the oil changed and my key fob fixed and the gas tank gas tank opener fixed, and a few other minor things. The… service representative, Matthew, was very professional and friendly and courteous. He did his own survey of the car and told me the things that he wanted to have looked at on the car. I left him thinking that he would contact me with all the items that should be fixed on the car later and then I would select what I would like to have fixed when he called me. I had budget for about $1000-$1500 in services . However when he contacted me with our $8000 in recommended services I decided I would turn the car in and buy the car from BMW. This car is a 2015 and my intention is to give it to my daughter as her first car. She just turned 17. I instructed Matthew not to do any services on the car and that I would turn the car in And buy a new one. That is when he informed me that he had already started work on the car and that I would have to pay for putting the new tires on the car etc. I explain to him that was not my understanding and he had called me with a whole new array of services. So how could I have a greed to work to be performed if he had not done in analysis on the car. I guess he didn’t understand that I meant I would buy a new BMW from him and turn this one in as a trade-in. I requested to speak to a manager named Jesse. Who was nice enough on the phone. He told me that he would take the tires off the car which would reduce my bill by $1800. But that he would need to pay his service worker $150. I informed him that I was willing to meet him halfway and paid $150 since he was kind enough to take the tires off of the BMW. When I arrived at the service center to pick up my car, Matthew was not the same person I had met earlier in the morning. He had an attitude and was not courteous with me. In addition he pointed out that I was to be charged $400 in labor for putting the tires on and taking them off. I informed him that Jesse said that the cost for that was $150. He told me the charge was $240 for putting them on and $150 for taking them off. And that I could not talk to Jesse because he and all the other managers I just left the building for a managers meeting. I was not going to argue with him. I told him to have Jesse called me. I paid almost $900 in services. And left. I will not be doing business there again.I apologize that you experienced this issue in service. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you. Stephen Prather General Manager sprather@advantagecars.com
They won a new customer
by Saul on 05/10/2022Excellent customer service. Quick service. They told me it would be ready by a certain time, and it was. They even sent me a video where they narrated what they checked and the status of things. Very pleased.Thank you Saul for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Well coordinated by the service advisor
by SK on 05/10/2022If you get the right service advisor, you’re in a good spot. Barry Thomas is one of such.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Treated like Royalty
by Krissi on 05/10/2022The customer waiting room is fit for royalty!Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Great Customer Service
by Msela on 05/07/2022The service experience was excellent, will definitely be taking my car here, they offer complementary shuttle incase of long service hoursThank you! We look forward to your business with us again!
Very satisfied.
by RobinH on 05/07/2022Good service and communication about the status of the work. Also appreciated the loaner car.Thank you, Robin! We thank you for your business and look forward to your next visit!
Great communication! Excellent customer service!
by Danielle J on 05/07/2022I did not have such a great experience at my local BMW service department so I decided to try Advantage. I was assisted by Johnathan Mendoza. He explained everything in detail and kept me informed every step of the way. I really appreciate… the excellent customer service he provided.Thank you, Danielle for the positive review. We're glad that you had an excellent experience with your recent service visit. We look forward to your business with us again!
Stress free and quick
by Malerie on 05/07/2022The car buying process is usually drawn out and stressful. At advantage bmw midtown, the process was quick and stress free. I didn’t feel pressured by sales. They didn’t try to low ball me on my trade either. Customer service was great from… sales to finance. Highly recommend.Thank you, Malerie! We are thrilled that you had a great car buying experience!
Your satisfaction is at the top of our short-list of goals. This is why our BMW dealership serving the Greater Houston area, carries new and used BMW models, as well as a quality selection of certified pre-owned BMW. Renowned for their design language, enduring quality and value, vehicles such as the 535i, 328i, X3, X5, and 528i are proven crowd pleasers.
What's more, our commitment to your satisfaction transcends the day you sign for your car loan or BMW lease. Take our service center, for example. Known for consistent, do-it-right-the-first-time service, it's here for all of your routine maintenance and car repair needs.
What do you say, isn't it time you put yourself first?
If you answer yes, come to Advantage BMW Midtown for all of your automotive needs. You'll quickly see that we aim to please.
- Complimentary Loaner Cars
- Complimentary Drinks
- Instant Financing
- Complimentary Coffee
- Shuttle Service
- English
- Italian
- French
- Arabic
It's wonderful to hear that you had such a positive experience with Advantage BMW Midtown and that you found our service to be the best you've ever encountered. Professional, respectful, and five-star customer service is certainly a testament to our commitment to customer satisfaction. Enjoy your new BMW, and thank you for sharing your positive experience!
by Sara Thurston on 10/25/2023