Advantage BMW Midtown

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Advantage BMW Midtown
1305 Gray St, Houston, TX 77002 (map)
Today 9:00 AM - 7:00 PM
Sales Rating
(129)
Recommend:
Yes (5) No (2)
Service Rating
(622)
Recommend:
Yes (62) No (8)
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Dealership Service Review

service Rating
Oil change
Written by YD on 05/15/2022

Not understanding why it takes 3 hours when I schedule and appointment.. but see others come in after me finish before me.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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Customer Service on 05/16/2022
Dealer Response
I apologize that you experienced this issue in service. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you. Stephen Prather General Manager sprather@advantagecars.com
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