Customer Reviews of Advantage BMW Midtown
Review type:
Buyer
Retired public servant
by Mr Orlando Velez on 05/07/2022David , my service advisor, was excellent. The guys working the valet service were also very awesome. Always pleased with the service provided. Let alone that the car was delivered clean and in pristine condition.Thank you for your positive review, Orlando! We appreciate your business.
Great Service!
by Shadow McCloud on 05/06/2022Advantage BMW recently serviced my BMW. It was my first visit and the extraordinary care was experienced from the moment the valet picked up my car to the moment it was return. Jay Ramirez and Brandon Valdez made the process so easy. The… vehicle updates kept me informed along the way. As a caregiver it is sometimes difficult to get the car service. Indeed, the valet service was the blessing that helped me take care of the car without compromising or interrupting the care of my loved one. I enthusiastically recommend taking advantage of Advantage BMW. Quality service from start to finish!Thank you for the review! We are very happy to hear that our team treated you well and was able to help you with your first service visit.
AL is amazing!!!
by Ms Savage on 04/30/2022updated 05/06/2022My sales person AL was amazing he knew my timeline and knew what I was looking for and he made it happen! He is even extra awesome because he is married to someone from the golden state which is my home state:-) I would absolutely recommend… a friend or family member to Al. Even after a unpleasant experience with another sales rep well at the dealership Al made sure to take care of things and get things handled and a professional courteous manner for us.Extremly rude, would not recommend
by Issa on 05/05/2022The sales agent was very condescending although I was interested in buying the vehicle. After I left, I called the manager and informed him about the situation, he contacted the general manager who called me back and asked if I intended to… return and to ask for him. When I came back, another agent came and spoke with me, he was very courteous, although the general manager did not even bother to come and apologize to me about the actions of the previous sales agent. I definitely would not buy anything from this dealership ever again and would never recommend it to anyone.I apologize that you experienced this issue during your recent sales visit. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at sprather@advantagecars.com. Stephen Prather General Manager
Great service advisor
by Armando on 05/05/2022Kevin provided an excellent service and follow up with every detail of my service request!Thank you for your kind review of Kevin, we appreciate your business Armando!
Service with a smile and more.
by Bobby P on 05/04/2022Service writer Brandon was very knowledgeable and helpful from start to finish. Also, Leon knows more about the tire business than most. I was hoping for a shorter wait time as a waiting customer but was informed… from the beginning about how long service would take.Thank you Bobby for your kind words! We look forward to your business with us again!
Registration inspection
by Charles Danforth on 05/04/2022The service representative gave an approximate time to do the inspection, which was correct. I was able to get in and out quickly. The service representative also informed me of items needing to be addressed in the near future. An overall… good visit.Thank you, Charles! We are thrilled to hear that our service team was able to give you a quick and pleasant service experience. We look forward to seeing you again!
Great service
by Sylvia E on 05/04/2022Service advisor was great. He kept me informed. The videos of the service being performed were outstanding! I loved being able to see what the looked at on my vehicle. Top notch service!Thank you, Sylvia. We're glad that you had an excellent experience with your recent service visit.
Service
by Jamie on 05/04/2022Happy with the service but was not expecting or told the car would have to be kept overnight which caused huge inconvenience. Asked twice if a car could be provided overnight until it was ready the next morning but no reply and wasn’t… offered.I apologize that you experienced this issue during your recent service visit. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at sprather@advantagecars.com. Stephen Prather General Manager
The BEST customer service
by Arielle on 05/04/2022Daryl Williams! He has been so thorough and helpful. I purchased a recent trade in and it still required some work to be done to it. The dealership set me up with a loaner vehicle at no cost with a full tank of gas for immediate use. The… vehicle is a Honda and required a reset of the system for a light that would not be removed after repair and service was performed. Honda service department have been taken longer than expected but at my delight Daryl has consistently maintained communication with me and diligent to see that all the needs to service and repair have been completed! I am fortunate that he has saw me through the whole process, from making a call to setup an appt for viewing the vehicle to hopefully soon handing me the keys. Highly recommend this dealership and Daryl! Kindly, ArielleThank you for your thoughtful review, Arielle. We're glad to hear you had such an outstanding experience working with Daryl. We thank you for your business and look forward to your next visit!
Satisfied
by Smile on 05/03/2022They take care of their customersThank you for your kind words for our staff, we appreciate it!
Fantastic Employees
by Brandon Breaux on 05/03/2022this group of guys were fantastic from the very beginning. I went into the dealership first thing in the am to look at a car that had been received the night before and drove it home that afternoon. Very easy process and we’re available… during the weekend to help answer questions I had about the workings of the car.Thank you Brandon for your kind words! We are thrilled that we provided you with a great shopping experience. We look forward to your business with us again! Congratulations on your new car.
Did a great job on my car repairs
by KCDaye on 04/30/2022David G is always there for me.Thank you for your kind words for David, we appreciate it!
You guys atvBMW Rock!!
by C Eatmon on 04/30/2022The team is truly just that! Although I was prequalified they worked together to ensure my transaction was done quickly and I received the best service possible! I was in and out in less than 2 hours!!!Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with a fast and enjoyable experience!
Outstanding BMW Service
by Satisfied with my BMW Service on 04/30/2022No complaints, the service I received from Mr. Armando Gonzales, a service representative at Midtown BMW in Houston, TX, was professional and outstanding.Thank you for your kind words for Armando, we appreciate it! We are very happy to hear that we were able to provide you with great service visit!
DAVID WAS AWESOME!
by Victoria on 04/29/2022David took real good care of me. I would def recommend him being my agent everytime I come for service .Thank you Victoria for the recommendation and kind words for David! We thank you for your business and look forward to your next visit!
Effortless Service!
by APAB on 04/29/2022David was great and made service as painless as possible.Thank you for your kind words for David, we appreciate it! We are very happy to hear that we were able to provide you with great service visit!
Hola
by Armando Gonzales on 04/28/2022Armando Gonzales did an excellent job by describing every detail on what my car needed. Most importantly he was honest. Great customer serviceThank you for your kind words for Armando, we appreciate it! We are very happy to hear that we were able to provide you with great service visit!
Exceptional Service Today. David was on point and on top of everything!!!
by Cheryl Jones on 04/27/2022I loved the car video. All the employees that I came in contact with were helpful. Good Job!Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
Amazing service
by Laura on 04/27/2022Very attentive and very professionalThank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
I love Advantage and my BMW
by Pam Harris Realtor on 04/27/2022I had the best experience ever with Advantage BMW. I ordered my new 430 I and the process was a little bit longer than I anticipated. My salesman, David and Justin, the manager were so Very patient and kind and updated me through the… process . The delivery of my car was awesome with a huge red bow and a bag of goodies to go with it! I will forever be an Advantage BMW customer!!!!Thank you for the review, Pam! We are very happy to hear that our team treated you well and was able to help you with your shopping experience. Enjoy your new vehicle and have a great day!
Your satisfaction is at the top of our short-list of goals. This is why our BMW dealership serving the Greater Houston area, carries new and used BMW models, as well as a quality selection of certified pre-owned BMW. Renowned for their design language, enduring quality and value, vehicles such as the 535i, 328i, X3, X5, and 528i are proven crowd pleasers.
What's more, our commitment to your satisfaction transcends the day you sign for your car loan or BMW lease. Take our service center, for example. Known for consistent, do-it-right-the-first-time service, it's here for all of your routine maintenance and car repair needs.
What do you say, isn't it time you put yourself first?
If you answer yes, come to Advantage BMW Midtown for all of your automotive needs. You'll quickly see that we aim to please.
- Complimentary Loaner Cars
- Complimentary Drinks
- Instant Financing
- Complimentary Coffee
- Shuttle Service
- English
- Italian
- French
- Arabic
It's wonderful to hear that you had such a positive experience with Advantage BMW Midtown and that you found our service to be the best you've ever encountered. Professional, respectful, and five-star customer service is certainly a testament to our commitment to customer satisfaction. Enjoy your new BMW, and thank you for sharing your positive experience!
by Sara Thurston on 10/25/2023