Advantage BMW Midtown
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Dealership Service Review
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Service was fine, but ride was a mess
Written byon 05/12/2022
Service was okay, but was challenging getting a ride to and from my office which is located nearby. For the pickup, I was told by the driver at 5:00pm he would not be able to get me for an hour and 20 minutes (even though I had scheduled with Advantage for a 5:00pm pickup and I am only a 1/2 mile away). I’m the end I gave up on a ride and found someone to take me there. Part of the reason I go to the dealer for service instead of many of the less expensive, but well qualified local mechanics is for convenience. This experience is making me reconsider that logic.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Customer Service on 05/12/2022
Dealer Response
I apologize that you experienced this issue in service. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you.
Stephen Prather
General Manager
sprather@advantagecars.com
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