Customer Reviews of Advantage BMW Midtown
Review type:
Buyer
Hassle Free
by Gil C on 04/14/2022My service provider Johnnathan was great and the entire service team made my experience stress-freeThank you for your kind words for Jonathan, we appreciate it! We are very happy to hear that we were able to provide you with great service visit!
Exceptional service
by Maria on 04/14/2022Friendly, responsive, explained my options - great experience.Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
Great prompt service
by Lfuentes on 04/14/2022Great prompt serviceThank you for being our customer, we appreciate your kind words!
Great Service
by Black 540i on 04/14/2022The service adviser was very helpful and provided timely updates. He made sure that all the repairs and maintenance were taken care of.Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
Excellent service!
by Edward Scott on 04/13/2022This dealership was an experience! The people are so professional and accommodating. Excellent service. Lourdes La Rosa was so accommodating and helpfulThank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
Mostly good
by Christopher on 04/12/2022Nice looking shop that offers generally good service. Only complaint is that I waited 30 minutes for a ride to work. I would have taken the rail instead but they kept telling me the ride was about to leaveThank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!
Service
by Ramiro Escobedo on 04/12/2022Brandon in service always goes above and beyond expectations!Thank you Ramiro for your kind words! We are so glad Brandon provided you with a great experience and exceeded your expectations!
Good
by Juleen on 04/11/2022ProfessionalismThank you for your visit, Juleen!
BMW for life
by Tom baar on 04/11/2022Fantastic ,professional, and friendly serviceThank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
Great customer service and reliable service
by Jack on 04/11/2022Had my car in for tyre puncture replacement. Found that my car is also due for service. Kamil who helped me ensured they checked everything and found my other tyre had another nail damage and needs replacement, saving me another trip. They… took photos and videos through the process giving me the assurance of the through check performed on the car. They also contacted my warranty provider and made all the claims on my behalf saving me a ton of time! Best of all, the car was cleaned when I got it! The only suggestion is to have more courtesy car available. That would save me the trouble on transportThank you Jack for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Great Service and Punctual
by Nathaly on 04/11/2022They were quick on getting me an appointment. I really liked that they had videos to show me of the work that needs to be done. I always go to the dealership for my car work but this is the first one that doesn't offer a loaner car. That is… a major con since I can't do anything for the rest of the day.Thank you for your kind words, we appreciate the feedback regarding the loaner vehicle! We are thrilled that you had a pleasant service visit!
Great service
by Laura De La Cruz on 04/11/2022I had an overdue service appointment with Jovanny Guerrero on my X5. He made the process efficient and seamless. We ended up uncovering a tire issue, and he made sure to take care of that promptly. Car was given back in mint condition.Thank you for your kind words for Jovanny, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience! We thank you for your business and look forward to your next visit!
Great service
by W E Phillips on 04/10/2022I had quite a bit of work done on my 2004 325CI. Armando is the best service technician I have encountered. He advised me on what needed to repaired and kept me abreast of the completion. The car is driving.excellently.Thank you for your kind words for Armando, we appreciate it! We are very happy to hear that we were able to provide you with a great service visit!
Unsatisfactory Service
by D Mather on 04/09/20221. After receiving an estimate of over $14,000 for repairs on my BMW 530i, I found the estimate to be excessive. With concern about this estimate, I sought further assistance from a second repair shop. One of the initial concerns was a… problem with a headlight. BMW service personnel performed a “diagnostic” test costing $198. In this process, further damage was caused to the headlight assembly. Wiring was crammed back into the housing and clips were broken that held the assembly in place. In addition, there was a scratch on the passenger side door that I do not think was there when I arrived at the BMW dealer.Thank you for bringing this to my attention. I apologize for the condition your vehicle was left in after being serviced. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Stephen Prather General Manager sprather@advantagecars.com
Great service always
by Modesti Cooper on 04/09/2022Got my vehicle fixed and recommended great offers at the time of service.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Awesome service
by Andrew on 04/09/2022The best service. Barry is the best service manager I’ve ever had at a BMW. Went above and beyond.Thank you, Andrew! We are thrilled that you had a pleasant service visit!
Best BMW Service Departmenl on the planet!
by J Maron Bruso Jr on 04/09/2022The Advantage BMW Midtown Service Advisors are top of their game professionals who understand the importance of providing personalized service by a dedicated Service Advisor who quickly learns your preferences and all of your car’s issues,… and will anticipate your requirements through direct SMS communication that gives you access to your Advisor at all times. You receive an interim progress report with a video of your complete undercarriage check each time the car goes in for Service. Another amazing feature is the 3-lane the drive-through air-conditioned Service Department with fast automated doors; as soon as you drive in the Service Dept’s meet and greet team comes straight to your car and checks you in, even before your dedicated Advisor (one of more than a dozen who are always on duty — about half the Advisors are female, as is the big boss) brings you your already printed Service docs and price estimate— a few initials and your signed authorization, then the Advisor takes you to your stop :the Loaner Car team; in just minutes one of 3 Loaner teams puts you into your loaner car that arrives within minutes: you do your walk-around with a team member whose iPad records a complete video of the entire surface of the car as you point out any defects that you will not be held accountable for when you return the car. It’s amazing how fast you are in the car and on your way; or at your request they arrange for you to have a complementary private ride home with their Alto ride service; Or if you choose, for Service that is not going to take too long, you can elect to stay on site in the amazing client lounge until your car is pulled up and ready for you to drive off. Over the 15 years I have been an Advantage BMW customer I have always had the same Sales Advisor, I have come to know the Master Mechanic who has worked on my BMWs since 2015, and my present Service Advisor is the best I’ve ever seen: his consistent personalized expedited professional service keeps a smile on my face. The New Car Sales side of Advantage BMW Midtown is even more awesome, no exaggeration. This is my complete experience at Advantage BMW Midtown since my first BMW in 2007 until now, and I have nothing that I can complain about. Super well managed BMW Dealership!Thank you for taking the time to leave such a great review! We are thrilled that our team continually provides you with the best experience! We thank you for your continued business!
Service
by Boomer on 04/08/2022I waited 3 hours for service to tell me they didn’t have a part in stock. I was supposed to be called the next day when the part arrived, but was never called. The part arrived the next day, but I had to schedule another appt for the next… day because it was too late in the day to get the part replaced. Total of 5 hours and 2 trips to dealer to replace a part. Not very efficient.Thank you for bringing this to my attention. I apologize for the wait and lack of communication regarding the parts for your vehicle. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Stephen Prather General Manager sprather@advantagecars.com
Never Disappointed!!!
by Bruce Goffney on 04/08/2022Advantage BMW offers outstanding service to its customers. From the time you drive in until you get your key and drive out, you receive “Five Star” service. All service personnel are extremely professional and knowledgeable. David Guerrero… is an exceptional Service Advisor who is very attentive to detail and constantly keeps you informed of your car’s service status. He is very personable and ensures your comfort at every level. Service technicians provide quality maintenance and repair service, so you leave knowing you are safe secure while driving. I highly recommend Advantage BMW for all your BMW needs.Bruce, thank you for the recommendation and kind words! We thank you for your business and look forward to your next visit!
Barry Service Rep.
by Leon on 04/08/2022I came in to have my Recall handled and my appointment went better than expected. I was given the information that needs to be addressed which I appreciated, because of the professional treatment and service I have stayed with BMW and will… consider making one my next purchase.Leon, we are very happy to hear that we were able to provide you with an enjoyable service experience. We thank you for your business and look forward to your next visit!
Glacier Silver 6 Speed
by 7Theta51 on 04/07/2022Robert Garcia, provides thorough & impeccable service both in his explanation of service needed, things to be aware of in the future, any & all technical explanations requested. He alone is 99.75 % of the reason I look forward to the BMW… experieceThank you for your thoughtful review. We're glad to hear you had such an outstanding experience working with Robert. We thank you for your business and look forward to your next visit!
Your satisfaction is at the top of our short-list of goals. This is why our BMW dealership serving the Greater Houston area, carries new and used BMW models, as well as a quality selection of certified pre-owned BMW. Renowned for their design language, enduring quality and value, vehicles such as the 535i, 328i, X3, X5, and 528i are proven crowd pleasers.
What's more, our commitment to your satisfaction transcends the day you sign for your car loan or BMW lease. Take our service center, for example. Known for consistent, do-it-right-the-first-time service, it's here for all of your routine maintenance and car repair needs.
What do you say, isn't it time you put yourself first?
If you answer yes, come to Advantage BMW Midtown for all of your automotive needs. You'll quickly see that we aim to please.
- Complimentary Loaner Cars
- Complimentary Drinks
- Instant Financing
- Complimentary Coffee
- Shuttle Service
- English
- Italian
- French
- Arabic
It's wonderful to hear that you had such a positive experience with Advantage BMW Midtown and that you found our service to be the best you've ever encountered. Professional, respectful, and five-star customer service is certainly a testament to our commitment to customer satisfaction. Enjoy your new BMW, and thank you for sharing your positive experience!
by Sara Thurston on 10/25/2023