Advantage BMW Midtown

The Advantage BMW Midtown Service Advisors are top of their game professionals who understand the importance of providing personalized service by a dedicated Service Advisor who quickly learns your preferences and all of your car’s issues, and will anticipate your requirements through direct SMS communication that gives you access to your Advisor at all times. You receive an interim progress report with a video of your complete undercarriage check each time the car goes in for Service. Another amazing feature is the 3-lane the drive-through air-conditioned Service Department with fast automated doors; as soon as you drive in the Service Dept’s meet and greet team comes straight to your car and checks you in, even before your dedicated Advisor (one of more than a dozen who are always on duty — about half the Advisors are female, as is the big boss) brings you your already printed Service docs and price estimate— a few initials and your signed authorization, then the Advisor takes you to your stop :the Loaner Car team; in just minutes one of 3 Loaner teams puts you into your loaner car that arrives within minutes: you do your walk-around with a team member whose iPad records a complete video of the entire surface of the car as you point out any defects that you will not be held accountable for when you return the car. It’s amazing how fast you are in the car and on your way; or at your request they arrange for you to have a complementary private ride home with their Alto ride service; Or if you choose, for Service that is not going to take too long, you can elect to stay on site in the amazing client lounge until your car is pulled up and ready for you to drive off. Over the 15 years I have been an Advantage BMW customer I have always had the same Sales Advisor, I have come to know the Master Mechanic who has worked on my BMWs since 2015, and my present Service Advisor is the best I’ve ever seen: his consistent personalized expedited professional service keeps a smile on my face. The New Car Sales side of Advantage BMW Midtown is even more awesome, no exaggeration. This is my complete experience at Advantage BMW Midtown since my first BMW in 2007 until now, and I have nothing that I can complain about. Super well managed BMW Dealership!