Advantage BMW Midtown
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Dealership Service Review
service Rating
Unsatisfactory Service
Written byon 04/09/2022
1. After receiving an estimate of over $14,000 for repairs on my BMW 530i, I found the estimate to be excessive. With concern about this estimate, I sought further assistance from a second repair shop. One of the initial concerns was a problem with a headlight. BMW service personnel performed a “diagnostic” test costing $198. In this process, further damage was caused to the headlight assembly. Wiring was crammed back into the housing and clips were broken that held the assembly in place. In addition, there was a scratch on the passenger side door that I do not think was there when I arrived at the BMW dealer.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Customer Service on 04/13/2022
Dealer Response
Thank you for bringing this to my attention. I apologize for the condition your vehicle was left in after being serviced. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Stephen Prather
General Manager
sprather@advantagecars.com
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