Advantage BMW Midtown
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Written byon 04/08/2022
I waited 3 hours for service to tell me they didn’t have a part in stock. I was supposed to be called the next day when the part arrived, but was never called. The part arrived the next day, but I had to schedule another appt for the next day because it was too late in the day to get the part replaced. Total of 5 hours and 2 trips to dealer to replace a part. Not very efficient.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Customer Service on 04/13/2022
Dealer Response
Thank you for bringing this to my attention. I apologize for the wait and lack of communication regarding the parts for your vehicle. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Stephen Prather
General Manager
sprather@advantagecars.com
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