Customer Reviews of Advantage BMW Midtown
Review type:
Buyer
Excellent service, thoughtful associates.
by Jonathan Epperson on 04/07/2022David was very communicative and prompt. The technician video of the service is a great touch and increases my understanding of the value of the services provided.Thank you for being our customer, we appreciate your kind words!
Johnathan Service
by Billy on 04/07/2022Exceptional service! Detailed, professional, communicated well and had answers.Thank you, Billy! We are thrilled that you had a pleasant service visit!
Not pleased
by Loyal customer on 04/07/2022My car is still under warranty.24,000 mi. on it The service guy said the air conditioner maintenance was not included in the warranty. He also wanted to charge 135.00 to replace windshield wiper blades. I have never had this problem with… BMW in the passThank you for bringing this to my attention. I apologize your latest service experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Stephen Prather General Manager sprather@advantagecars.com
The Museum Life
by Gayla on 04/06/2022Booking service was very easy and reps were nice. David G was great service advisor!Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Customer for life!
by Holly B on 04/06/2022Everyone @ Advantage BMW goes over and beyond to provide the absolute best customer service! This location is the by far too notch. 3 generations of our family have been loyal customers of Advantage BMW and we will continue to carry on the… tradition. THANK YOU FOR ALL YOU DO Ana, Peter, Jonathan, Justin (sales) and of course Eric. You guys are phenomenal!Thank you Holly for your kind words for our team! We are thrilled that you always have the best customer service experience here with us! Thank you for your continued business and we look forward to your next visit!
530e Windshield replactment
by Gary Cvitanovich on 04/06/2022The entire process of receiving an estimated I requested to picking up my car after the replacement went perfectly. I am completely pleased with the service!Thank you for your positive review, Gary! We appreciate your business.
Great service
by KSCHOLASTIC on 04/03/2022They were very kind and efficient!Thank you for your kind words for our staff, we appreciate it!
Great service
by Yohei Tanaka on 04/01/2022Quite helpful and explanation is thorough. Thanks a lot Armando-san!Thank you for your kind words for Armando, we appreciate it! We are very happy to hear that we were able to provide you with great service visit!
Engine light came on the day I was serviced
by CLH3 on 04/01/2022I came In Originally to purchase a key fob, took it back to my vehicle, but was unable to pair the fob, later determined my car battery was dead, so purchased a battery but still unable to pair the fob, so ended up having the dealership tow… the car in to find out that the fob was defective. So they ordered a new one and I also had them register my battery to my vehicle. Upon picking up my vehicle went 3 blocks and my engine light which never ever has been on previously came on. Upon my return was advised this had nothing to do with what they did to my vehicle.Thank you for bringing this to my attention. I apologize for you check engine light coming on after your vehicle was serviced with us. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Stephen Prather General Manager sprather@advantagecars.com
Service from Jonathan
by UG on 03/31/2022Jonathan was very knowledgeable and professional.Thank you for your kind words for our staff, we appreciate it!
Smooth buying experience, amazing product
by Anthony Bui on 03/31/2022Marty, our New BMW Sales Representative made our whole experience a 5 star experience. He was very consultative by providing my family honest and practical feedback as we built our custom solution, had consistent and open lines of… communication during entire building process, and delivered a white glove service experience as we took delivery of our fully loaded 2021 BMW X7.Thank you Anthony for your kind words for Marty! We are thrilled that he provided you with a great car buying experience. Congratulations on your new car!
Very helpful!
by Diana Amaya on 03/30/2022Delon Bob was a great advisor , really took his time to help . Will definitely be coming back to him .Thank you for your kind words for Bob , we appreciate it! We are very happy to hear that we were able to provide you with great service visit!
Great service
by JAY on 03/30/2022Service was done well and on time. Very professional and friendly service consultant.Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
Incredible service at BMW Service Department
by Arturo on 03/30/2022My service adviser Berry Thomas was amazing: Berry is always making sure I feel I am well taken care of while my BMW is being serviced: He makes it a. point to make sure I am aware on the status of the process of my car and is always… attempting to accommodate my needs while my car is in the shop.Thank you for your kind words for Barry, we appreciate it! We thank you for your business and look forward to your next visit!
440 convertible
by Jim Flack on 03/29/2022Helpful, thorough, and less expensive than I was expectingThank you for being our customer, we appreciate your kind words!
Very efficient service!
by LMcK on 03/29/2022Regular service done on 2019 BMW M5 Competition. Very convenient, professional and well explained. All work done on time….would definitely use again.Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
Lourdes La Rosa
by BMJ on 03/29/2022Lulu is awesome to work with and is always helpful. ThanksThank you for your kind words for Lulu, we appreciate it!
Excellent service !
by SD on 03/29/2022Would really like to commend Matthew Phillips for his exceptional care and attentiveness. Excellent service start to finish.Thank you for your kind words for Matthew, we appreciate it! We are very happy to hear that we were able to provide you with great service visit!
Great Service Advisor
by RHB on 03/28/2022Even though I spend most of my time in Austin, I always take my vehicle to Robert Garcia at Advantage in Houston. Service is usually very good albeit not inexpensive and he takes great care of my car.Thank you! We are thrilled that Robert and our team provided you with the best experience! We thank you for your continued business!
430I
by Z Ross on 03/28/2022Car wasn’t ready when originally stated which was ok but then when I picked it after having to leave it over the weekend it wasn’t washed which I asked about having done when I dropped it offThank you for the feedback. We thank you for your business and look forward to your next visit!
Exceptional service from end to end
by Linh Howard on 03/27/2022Exceptional service from end to end by my service advisor, Delon. Nice and orderly drop off area with plenty of people to help. Timely updates of service progress. Helpful videos of issues. Pickup of car at the end was fast and easy.Thank you for your kind words for Delon and our staff, we appreciate it! We are very happy to hear that we were able to provide you with a fast and enjoyable service experience!
Your satisfaction is at the top of our short-list of goals. This is why our BMW dealership serving the Greater Houston area, carries new and used BMW models, as well as a quality selection of certified pre-owned BMW. Renowned for their design language, enduring quality and value, vehicles such as the 535i, 328i, X3, X5, and 528i are proven crowd pleasers.
What's more, our commitment to your satisfaction transcends the day you sign for your car loan or BMW lease. Take our service center, for example. Known for consistent, do-it-right-the-first-time service, it's here for all of your routine maintenance and car repair needs.
What do you say, isn't it time you put yourself first?
If you answer yes, come to Advantage BMW Midtown for all of your automotive needs. You'll quickly see that we aim to please.
- Complimentary Loaner Cars
- Complimentary Drinks
- Instant Financing
- Complimentary Coffee
- Shuttle Service
- English
- Italian
- French
- Arabic
It's wonderful to hear that you had such a positive experience with Advantage BMW Midtown and that you found our service to be the best you've ever encountered. Professional, respectful, and five-star customer service is certainly a testament to our commitment to customer satisfaction. Enjoy your new BMW, and thank you for sharing your positive experience!
by Sara Thurston on 10/25/2023