Classic Chevrolet Grapevine
Today 8:00 AM - 7:00 PM
Customer Reviews of Classic Chevrolet Grapevine
Review type:
Write a review: Service
Have feedback for this dealer?Write a service review
1 service review
Sort by:
Disappointing, Cannot recommend
by Dave on 06/19/2024I took my 2023 Corvette Stingray with ~ 3,500 miles in for an oil & filter change and for the addition of transmission fluid. The technician removed a body panel and left it on the top of his tool cart. The panel fell to the floor causing… paint damage. He also left greasy handprints several places on the white exterior and left “oil slicks” on my console and steering wheel. The dealership’s service manager did agree to pay for the repair and repaint of the body panel (earning a second star in this review). The service manager was a real professional but the people behind the wrenches…not so much.
The following reviews are more than two years old. They are not included in the overall rating.
12 service reviews
Bad service department
by Tony Malone on 06/20/2022I called to schedule a appointment with Brad and he called the service department and they were supposed to call me back. They never did. This was a Thursday, so I had family business in east Texas on Friday. So when I got back, I came over… to get my stuff fixed. It was around 4:45 and they were more interested in getting out of there, than trying to solve the problem. No cold ac and zero cruise control. This is the second time for the cruise control. On the first visit, they said they flashed it and it solved the problem. One of the second visit I told them what was told to me on the first trip and they told me that they had never heard of that. So they clear the codes and zero, nada , cruise control.?The best
by David B. on 03/17/2019updated 03/25/2019Kept me informed all the way through. Very friendly.Classic Chevorlet Maintenance experience
by Chev_Owner on 12/05/2018Always enjoy going to Classic. Good people, exceptional services and fair prices. The always work around my schedule which makes is easier for me to keep my car well serviced and lasting longer. Thanks Team.Jeffrey Murray
by Jeff Murray on 12/04/2018The overall experience was great but I was charged for a free oil change. When I leased this 2017 Volt I was told that my first two oil changes would be free. I was in for a 15,000mi check and my first oil change. When I checked out I was… charged $52.00 for my free oil change. The lady at the desk said that my free oil change had expired. How does a free oil change expire? This is a hybrid vehicle and I haven't been using the gas engine very often. Can somebody please explain to me what I am missing?Poor customer service.
by TraumaRN on 12/12/2017Chevrolet sent a link for me to leave a review: I recently (June 2017) purchased my first Chevrolet. After hearing about the ZR2, I put in a special order for one. Charley Evans at classic Chevrolet was amazing to work with. He was… attentive, friendly and very easy going. As I understand, he sold Chevrolets for fifty years (I recently got a letter stating that he retired). Several weeks ago, I noticed my battery was nearly dead when I got in my vehicle to go to work. I found it odd, but I had to be to the hospital for an ER shift and didnt really think much of it. Well, over the next several days, I noticed that when exiting the vehicle, the infotainment system would not turn off. I posted on the ZR2 Facebook page asking if any other members have had this problem. No one seemed to be experiencing this on their ZR2s. Several member suggested that I disconnect the battery to reset the computer. However, I decided to take it in to service to correctly diagnose and document the problem. It surprised me to need to have a brand new vehicle go in for service, but none the less, I made the call. The week before, I had the vehicle in for an oil change and was assigned to Josh Kline. So when I called, I spoke with him again. I explained what the vehicle was doing (I also sent a email to him with video with clear documentation of the problem). He seemed eager to get the vehicle in, but when I told him that I would need a loaner his tone quickly changed. I explained that the dealership was a 45 minute drive each way for me and that I have been working 60 hour work weeks in the ER. He promptly told me that he has been working 72 hour work weeks and a loaner would not be available. To say I was caught off guard by his demeanor would be an understatement. I purchased a brand new vehicle so I would not need unexpected service. Furthermore, should I be belittled and punished because my brand new vehicle has a problem? I explained to Josh that I need a vehicle to get to and from work. His responded by telling me to call corporate if I wanted to express my concerns. I made an appointment to drop off the vehicle off on a Friday evening after leaving the hospital. I had the next day off. Therefore, figured Id be able to pick it up on Saturday. My wife and child followed me for the hour and a half round trip. When I arrived at the dealership, Josh greeted me. As I had previously explained, the infotainment system did not turn off when I pulled into the service bay. After checking in the vehicle, Josh informed me that they did in fact have a loaner for me. I was appreciative of the loaner. However, I still have no reasoning as to why I was disrespected. Also, had I known that I would get a loaner, my wife and child would not have had to waste their time, gas and mileage following me to the dealership. Saturday, I received a call from Josh stating that the vehicle would not be ready until Monday. As I understood, the vehicle needed to go to paint and trim (?) to have the door latch switch replaced. Unfortunately, the paint and trim department would be closed over the weekend. Monday, when I arrived to pick the vehicle up, no one greeted me in service. I walked into the cashiers desk and no one was there. A customer was standing at the counter waiting as well. After waiting for 5 minutes or so, I decided to take the extra time to return the keys to the young lady who initially helped me with the loaner. I asked if she knew where the cashier was, she told me that she had seen her running tickets back and forth to the service advisors. I went back inside and waited some more. After, finishing with the same young lady who had been standing in line she helped me as well. I signed my ticket and went back out to the service bay. A service advisor never spoke with me. After getting into my truck, and needing to readjust my seat (someone had reset it), I was on my way. This experience solidified for me that I am not a valued customer. I work really hard to own a brand new truck. The last thing I need is to having someone belittling me and telling me to call corporate because my truck needs to go in for an unexpected service. I sent video documentation of the problem prior to dropping the vehicle off. Did my entire family need to waste their time following me in Dallas traffic both ways (60 miles) on a Friday night? From my experience, Chevrolets service department lacks communication, respect and appreciation of the customer. I really wanted to enjoy the ZR2 for a long time. However, the service department, compounded by the need for service, has made me realize that I do not want to be a Chevrolet customer. Chevrolet service has missed the mark. On December 20th, Im scheduled to trade in my Chevrolet for a 2018 Toyota. You never get a second chance to make a first impression.Learn to Stay In Touch While Car In Service
by Watson4 on 10/05/2017They need to learn that communication is a good thing. If I have to call and ask what the status is with my car only to find it is in an even longer wait time for service and nobody bothers to inform me...yes, I am upset. Joe Laubhan was… a disgrace as Service Manager and his tone with me was unappreciated. Then, when I finally get my car back and on the way home it has a Service light appear out of the blue-I have to bring it back to the dealership, wait another 24 hours for that repair, and then be told it would cost another extended warranty deductible, claiming it was unrelated. After all the turmoil I had just gone through, it would have made sense to void the added extended warranty, but they claimed the items repaired were not connected. Lies! The complete lack of respect for my time and that I had to call and call again and just put up with this bad service is why I refuse to purchase from this dealership ever again. The fact my car only has 13,000 miles, 2014, and since March 2017 has had to have ignition console replaced, steering gear replaced, and the last surprise, airbag replaced. Give me a break! I can't trust the quality of GM now, and the poor service from this dealership is just unacceptable.Classic Chevrolet, superior Parts and Service Departments
by thureos on 10/05/2017I bought the 1LE suspension package for my 2015 Camaro SS from the Parts Department at Classic Chevrolet, which Classic Chevrolet installed. The front shocks failed. The parts department supervisor, Kevin, made sure that I was able to get… replacement parts. Kim Marshall the service writer, made arrangements for me to have the shocks replaced and a loaner car. The service is impressive and I would recommend anyone I know take their car to Classic Chevrolet.Love the Service
by anitab0910 on 06/05/2017Everyone from my salesman Eric Watson and the serviceman Cody Kaufmann is awesome! They actually care about me as person- Not just a 2014 Black Chevy Truck. I am always greeted with a smile and warm Hello! You could not ask for a better… experience with anyone! They truly treat everyone like they matter! I have purchased over 5 vehicles from Classic, as well as my family has bought two and my Boyfriend of 15 years purchased his new ruck from Classic, all because of the outstanding Customer Service! To sum it up-- they' Classic Chevrolet' has become part of my family--They stand behind everything they sell!Verify Everything
by anonymoose2 on 08/15/2016I brought my 07 Covette in for repair after it was hit in the rear. After discussing what needed to be done I added one thing for sure and asked for a price on another. When I declined the second the person working with me assumed I was… refusing all of the additions. So, when I came by to look at the work after a week I found the 1st addition hadn't been touched. I was assured this wouldn't take long. After 2 more weeks I finally got my car. The first thing I noticed was the radio reception was weak to non-existent. The button to open the rear deck didn't work. The plate lights and the emergency unlock was nearly unattached and not usable. The right front fender had been adjusted and now the passenger door hits when opening. Before the crash everything worked. The car is now back in the shop. At this time I'm holding my breath.BEST Dealership Around!!
by TrevaYS18 on 02/22/2016This by far the BEST dealership I have ever had to deal with. EVERYONE is always so friendly and they continuously provide the ultimate customer experience. I brought my Camaro in for an oil change and it was the quickest oil change I think… I've ever had. Thanks for ALWAYS exceeding my expectations!!Settled Elsewhere
by CarBuyer259 on 12/19/2014Summary: There are two factors that really impacted the sale, the low offers, and the yelling employee calling my wife and I a waste of time, these factors contributed to providing CarMax, and Mazda and sale. Initial Process: My wife… and I recently took a stroll to Classic Chevrolet of Grapevine, we were interested in leasing, which we discovered they do not actually do. At this time we entertained the possibility of buying the vehicle we had originally hoped to lease, as well as trading in two vehicles to utilize as a down payment. We informed the sales associate, our decision to buy was based off the appraisal value of the two trade-ins. During the appraisal process, associates perform a one minute walk around the car, yes one minute, whereas Carmax performs a 20-minute inspection and test drives your vehicle as well as explain the concluding value. Yelling Employee: During the appraisal process, another sales associate approached my wife and I, this associate had previously provided a test drive a few days prior. This associate asked "did you tell (name) that I was working with you?" I explained to the employee that we were doing business with our current sales associate before the test drive, this associate then responded by yelling in front of several employees, "then you should have told me so I didn't waste my time!" and then proceeded to walk away. Trade In Appraisal: At this point, it was either wait patiently to view the possible trade-in values or completely walk away as a result of this employee. We waited; to no surprise we received low offers, offering us $2025 below clean trade-in value at NADA, and $3550 under clean trade-in value at NADA. The following day we sold both vehicles to Carmax for incredibly much better appraisal offers, and then swiftly leased a Mazda CX-5 from Mazda.Good and courteous work.
by rcc1123 on 08/01/2010This is the second Chevrolet Avalanche I have purchased from Classic Chevrolet (2004 and 2009). Service has always been done quickly and the service staff is great.
About our dealership