Classic Chevrolet Grapevine

Chevrolet sent a link for me to leave a review: I recently (June 2017) purchased my first Chevrolet. After hearing about the ZR2, I put in a special order for one. Charley Evans at classic Chevrolet was amazing to work with. He was attentive, friendly and very easy going. As I understand, he sold Chevrolet’s for fifty years (I recently got a letter stating that he retired). Several weeks ago, I noticed my battery was nearly dead when I got in my vehicle to go to work. I found it odd, but I had to be to the hospital for an ER shift and didn’t really think much of it. Well, over the next several days, I noticed that when exiting the vehicle, the infotainment system would not turn off. I posted on the ZR2 Facebook page asking if any other members have had this problem. No one seemed to be experiencing this on their ZR2’s. Several member suggested that I disconnect the battery to reset the computer. However, I decided to take it in to service to correctly diagnose and document the problem. It surprised me to need to have a brand new vehicle go in for service, but none the less, I made the call. The week before, I had the vehicle in for an oil change and was assigned to Josh Kline. So when I called, I spoke with him again. I explained what the vehicle was doing (I also sent a email to him with video with clear documentation of the problem). He seemed eager to get the vehicle in, but when I told him that I would need a loaner his tone quickly changed. I explained that the dealership was a 45 minute drive each way for me and that I have been working 60 hour work weeks in the ER. He promptly told me that he has been working 72 hour work weeks and a loaner would not be available. To say I was caught off guard by his demeanor would be an understatement. I purchased a brand new vehicle so I would not need unexpected service. Furthermore, should I be belittled and punished because my brand new vehicle has a problem? I explained to Josh that I need a vehicle to get to and from work. His responded by telling me to call corporate if I wanted to express my concerns. I made an appointment to drop off the vehicle off on a Friday evening after leaving the hospital. I had the next day off. Therefore, figured I’d be able to pick it up on Saturday. My wife and child followed me for the hour and a half round trip. When I arrived at the dealership, Josh greeted me. As I had previously explained, the infotainment system did not turn off when I pulled into the service bay. After checking in the vehicle, Josh informed me that they did in fact have a loaner for me. I was appreciative of the loaner. However, I still have no reasoning as to why I was disrespected. Also, had I known that I would get a loaner, my wife and child would not have had to waste their time, gas and mileage following me to the dealership. Saturday, I received a call from Josh stating that the vehicle would not be ready until Monday. As I understood, the vehicle needed to go to paint and trim (?) to have the door latch switch replaced. Unfortunately, the paint and trim department would be closed over the weekend. Monday, when I arrived to pick the vehicle up, no one greeted me in service. I walked into the cashiers desk and no one was there. A customer was standing at the counter waiting as well. After waiting for 5 minutes or so, I decided to take the extra time to return the keys to the young lady who initially helped me with the loaner. I asked if she knew where the cashier was, she told me that she had seen her running tickets back and forth to the service advisors. I went back inside and waited some more. After, finishing with the same young lady who had been standing in line she helped me as well. I signed my ticket and went back out to the service bay. A service advisor never spoke with me. After getting into my truck, and needing to readjust my seat (someone had reset it), I was on my way. This experience solidified for me that I am not a valued customer. I work really hard to own a brand new truck. The last thing I need is to having someone belittling me and telling me to call corporate because my truck needs to go in for an unexpected service. I sent video documentation of the problem prior to dropping the vehicle off. Did my entire family need to waste their time following me in Dallas traffic both ways (60 miles) on a Friday night? From my experience, Chevrolet’s service department lacks communication, respect and appreciation of the customer. I really wanted to enjoy the ZR2 for a long time. However, the service department, compounded by the need for service, has made me realize that I do not want to be a Chevrolet customer. Chevrolet service has missed the mark. On December 20th, I’m scheduled to trade in my Chevrolet for a 2018 Toyota. You never get a second chance to make a first impression.