Classic Chevrolet Grapevine

They need to learn that communication is a good thing. If I have to call and ask what the status is with my car only to find it is in an even longer wait time for service and nobody bothers to inform me...yes, I am upset. Joe Laubhan was a disgrace as Service Manager and his tone with me was unappreciated. Then, when I finally get my car back and on the way home it has a Service light appear out of the blue-I have to bring it back to the dealership, wait another 24 hours for that repair, and then be told it would cost another extended warranty deductible, claiming it was unrelated. After all the turmoil I had just gone through, it would have made sense to void the added extended warranty, but they claimed the items repaired were not connected. Lies! The complete lack of respect for my time and that I had to call and call again and just put up with this bad service is why I refuse to purchase from this dealership ever again. The fact my car only has 13,000 miles, 2014, and since March 2017 has had to have ignition console replaced, steering gear replaced, and the last surprise, airbag replaced. Give me a break! I can't trust the quality of GM now, and the poor service from this dealership is just unacceptable.