Classic Chevrolet Grapevine

Summary: There are two factors that really impacted the sale, the low offers, and the yelling employee calling my wife and I a waste of time, these factors contributed to providing CarMax, and Mazda and sale. Initial Process: My wife and I recently took a stroll to Classic Chevrolet of Grapevine, we were interested in leasing, which we discovered they do not actually do. At this time we entertained the possibility of buying the vehicle we had originally hoped to lease, as well as trading in two vehicles to utilize as a down payment. We informed the sales associate, our decision to buy was based off the appraisal value of the two trade-ins. During the appraisal process, associates perform a one minute walk around the car, yes one minute, whereas Carmax performs a 20-minute inspection and test drives your vehicle as well as explain the concluding value. Yelling Employee: During the appraisal process, another sales associate approached my wife and I, this associate had previously provided a test drive a few days prior. This associate asked "did you tell (name) that I was working with you?" I explained to the employee that we were doing business with our current sales associate before the test drive, this associate then responded by yelling in front of several employees, "then you should have told me so I didn't waste my time!" and then proceeded to walk away. Trade In Appraisal: At this point, it was either wait patiently to view the possible trade-in values or completely walk away as a result of this employee. We waited; to no surprise we received low offers, offering us $2025 below clean trade-in value at NADA, and $3550 under clean trade-in value at NADA. The following day we sold both vehicles to Carmax for incredibly much better appraisal offers, and then swiftly leased a Mazda CX-5 from Mazda.