Customer Reviews of Audi Grapevine
Review type:
A Pleasant Buying Experience
Beyond helpful!
by Taylor on 09/30/2022Mark was awesome and helped me a lot when I brought my car in to be serviced. Good communication!Thank you for your kind words for Mark, we appreciate it! We are very happy to hear that we were able to provide you with a great service visit!
No regret on car purchase, but I’m not happy with the delivery
by Kusma on 08/27/2022Dealer said window tint is done, but My Vehicle didn’t have any Tint. On a brand new car error displays as Lane Assist Malfunction. I’m surprised Audi didn’t perform quality check, all the accessories check before handing over the key to… me. Now, I have to make a time from very busy schedule to go the dealer and sit over there for several hours so they can fix all those issue.Thank you for bringing this to my attention. I apologize that there is an error message on your display and that your windows were not tinted. I would like an opportunity to address your concerns and to earn your business, please contact me at 817-553-2226. I look forward to speaking with you. Benson Chanthirath Aftersales Director bchanthirath@audigrapevine.com
Very Efficient!
by KV on 08/23/2022Audi got my 40,000 mile service completed even faster than expected. It was an over all very pleasant experience. I will definitely be back.Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!
Is review
by KS on 08/10/2022Phone attendant did not transfer me to right service manager. Was unable to get explanation before picking up the car. Very frustrating.Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Benson Chanthirath Aftersales Director bchanthirath@audigrapevine.com
Grapevine Audi
by JMC1949 on 07/17/2019Great experience start to finish. Oursalesperson,Daniel Greer, was attentive and answered all our questions. We were not rushed,took his time, and made us feel welcome.Thank you for your kind words for our staff, we appreciate it!
Great experience!
by Flores on 07/16/2019We were treated like Royalty - the whole experience was great. The car we wanted to see was waiting for us to test drive and the salesman was friendly and courteous. Also the finance person was friendly and professional- also very patient.… He took his time to explain in layman’s terms.Thank you Flores for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Audi s5 service review
by Michellecollum on 07/12/2019Vernon was amazing. The service team did a great job.Thank you for your kind words for our staff, we appreciate it!
GREAT SERVICE
by G on 06/27/2019I went to wash my car, part of the complementary service provided by AUDI of Grapevine, when Vernon Burns informed me that my car was due for the 20k milles service however, since I didn't plan to leave it in the dealer for service, there… was no loaner available, yet Vernons was able to schedule the service and get me a ride home through LYFT, which was convenient for everybody.Hello and thank you for your kind words for Vernon! We are glad to hear we could take great care of you and your Audi!
Awesome
by E_Beardfaith on 06/28/2019I been a customer with Audi Grapevine for a while and every time I am there; I am treated with respect and the best service excellent always. I notice all of the customers or treated with excellent customer service. My service advisor… Rene L. I would not trade him for anyone else; he's the best; I just love him. Keep up the great team work. Stay Blessed!!!Thank you for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
repairs under warranty
by service on 06/18/2019I have called multiple times to get the door handle replaced on the driver's side door. twice I was told there was no record of my call. I get different answers each time I call. I called at the end of April and still do not have a new… door handle.We truly value your business and thank you for bringing this to my attention. Please contact me directly at 817-553-2226. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Benson Chanthirath Service Director bchanthirath@audigrapevine.com
Outstanding Sales and Finance Staff
by Jason on 06/17/2019I purchased a 2019 Audi A5 Sportback and was very impressed with the vehicle. I was equally impressed with the sales staff and finance person. They both made the experience pleasant, but I was shocked at the level of detail that my… finance person went into while describing my options for purchasing the Audi. Kudos for taking the extra time! I can buy an Audi anywhere, but Grapevine Audi earned my future business with their level of customer service. A very happy customer, Jason MartinThank you Jason for your kind words! It is always great to hear that we were able to make a customer’s car buying experience quite impressive! We thank you for your business and look forward to your next visit!
Manufactured service
by Catherine on 06/07/2019Yelped dealerships for service needed to be completed and chose Grapevine AUDI per reviews, Came in for recall, and service due per manufacturers recommendations on my leases.... Vernon was extremely pleasant and thorough with everything… needed to be serviced... yammer had some confusion but was resolved without escalating ... will refer Grapevine dealership/ service dept to others...Thank you for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Excellent from start to finish!
by Newaudi on 06/05/2019The negotiations on price were fair and transparent and my ultimate price better than I could find anyplace else. The finance person did not hammer us on all the ads ons - just shared his opinions and moved on when we said no. The person… who educated us in the cars features was personable, knowledgable and fun.Thank you for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
10000 mile maintenance
by Steffie76 on 06/04/2019Finance department was misleading when selling coverage and said all would be covered. However, tire rotations are not and cost twice as much as it would to have it done at a tire shop. Also, car was not washed when completed which is… supposed to be a part of service. Service tech was fine - not his fault. Sales and finance departments are purposefully deceitful.Thank you for bringing the warranty issue to my attention, I would like to do more research and try to make up for this. Can you please contact me when you have a moment? Mo Saleh - General Manager - msaleh@audigrapevine.com
Great customer service
by TXA2505 on 05/29/2019Great customer service all the way around. Very good communication on the status of the service work being completed and issues that were found.Thank you for your kind words! We thank you for your business and look forward to your next visit!
Review
by dboy1983 on 05/08/2019Great experience. Luis was superb and most helpful. No pressure and a helping attitude.Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Best Service!
by YesandGo on 04/26/2019Vernon was courteous and knowledgeable answering questions and explaining services performed on our vehicle. We will definitely request Vernon's assistance on future service visits.Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Service - Audi Grapevine
by decardi on 04/19/2019Exceptional experience. Service advisor very knowledgeable and professional. Answered and addressed all concerns magnificently.Thank you for your business to our service department, we are glad to hear we did a good job for you!
Bad after service care
by Sujani_19 on 04/13/2019The customer care after the service is bad. Especially after I paid off the bill. I went to pick my car after i was told it was ready, I reached the service center, give them my details and I was asked to wait because the agent assigned… was busy on phone call and he did not return at all. I was there with two little kids and every one had a long Friday. I kept the kids busy with snacks at the lounge and looked for help and another agent checks about my car. He pulled up the file and asked me to pay the bill. After I paid the bill, I was told my car will be pulled over . Thats the end of customer care. I had to transfer two car seats from loaner car and some other stuff while taking care of two little kids at the service parking where all the cars are parked to be assigned to an agent. Sorry to say , did not expect this from Audi.We truly value your business and thank you for bringing this to my attention. Please contact me directly at 817-553-2226. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Benson Chanthirath Service Director bchanthirath@audigrapevine.com
Great dealership and sales team
by BradS917 on 03/20/2019We had a great experiencing purchasing from Audi Grapevine. They faculty is state of the art and the sales team were great to work with to get a deal done. My wife's vehicle lease is up in a few months and we will have her switch to an… audi and purchase from Audi Grapevine.Thank you for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
The Difference is my Service Advisor
by NTrujillo on 03/10/2019Joel Gogue has been my service advisor for the last year and he has changed the negative perception I had about this dealership. He cares about the customer; he works with your schedule and makes sure your car is taking care of as it is… expected. He is simply excellent.Thank you for your kind words about Joel! We are thrilled that he provided you with a great experience!
Audi Grapevine takes pride in our helpful staff and we will do everything to make your car buying experience the best you have ever had. We have helped many people from the communities of Grapevine, Arlington, Dallas and Fort Worth get into the Audi car of their dreams.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
- English
- Spanish
Congratulations on your new vehicle! We are thrilled to have provided you with a pleasant sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
by Sara Thurston on 04/04/2024