Audi Grapevine

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Audi Grapevine
1260 E State Hwy 114, Grapevine, TX 76051 (map)
Today 8:30 AM - 7:00 PM
Sales Rating
(35)
Recommend:
Yes (9) No (1)
Service Rating
(69)
Recommend:
Yes (30) No (2)
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Dealership Service Review

service Rating
Is review
Written by KS on 08/10/2022

Phone attendant did not transfer me to right service manager. Was unable to get explanation before picking up the car. Very frustrating.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
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Customer Service on 08/11/2022
Dealer Response
Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Benson Chanthirath Aftersales Director bchanthirath@audigrapevine.com
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